Robert Leidolf Email & Phone Number

Store Manager 2006-2007Directed operations for one of the top ten revenue generating stores in the company. Managed 25,000 square feet of retail space and a staff of 30. Prepared and administered annual operating budgets of more than $2.1M, including a $45K a week payroll. Supervised employee/management training programs, including policy/procedure compliance, sales techniques, and customer service. Implemented corporate initiatives, approved performance evaluations, resolved customer issues, and managed inventory/shrink control. * Ranked #1 in the district and region for sales and profitability through consistently meeting customer needs and securing $262K in sales during the week of Christmas 2007; ranked #4 in the company during the month of December and ranked #6 in the company for the quarter; ranked #8 out of 950 stores nationally at year’s end.

Recruited to market third-party measurement equipment, including flow meters, viscosity sensors, temperature, vibration sensors, transducers, and load sensors to the oil/gas industry and military/governmental clients. Represented product lines from up to 20 different manufacturers.

Coordinated the execution of printing assignments for Fortune 500 accounts and supervised printing order flow. Controlled an annual revenue stream of more than $1.5M. Analyzed workflow, operating procedures, business practices, and financial statements to identify opportunities to create new products/services. Called on purchasing directors, marketing VPs, and CFOs and served as a liaison with the customers to resolve service issues.

Assistant Inbound Supervisor/Customer Service Representative 1997-1998Oversaw the redirection of inbound commercial bulk freight for national distribution. Supervised 30 route drivers, ~12 dock hands, and an administrative staff of 4. Interviewed, hired, trained, and reviewed personnel. Directed operations during the high-volume sort-period, coordinated air freight and long haul driver’s arrival times, and implemented real-time adjustments to workflow as needed. Alerted customers on package status, tracked delinquent shipments, and ensured responses to internal communications between logistics centers. Served as the primary point of contact (POC) for tracking and resolving delivery issues.