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Summary Successful leader of teams of people. I have expertise in team building, motivating and developing people who report to me into high performing team players. I have supervised teams in the retail industry, telecom, and most recently health insurance. My strengths include distilling complex problems into a manageable size, critical thinking, and listening to the question behind the question to find resolution to difficult challenges.Specialties: benefits administration, billing, budgeting, coaching, community relations, consulting, customer service, dos, forecasting, insurance, internet services, inventory management, loss prevention, lotus notes, marketing, merchandising, microsoft access, microsoft office, networking, organizational skills, programming, rapport, reports, sales, scheduling, staffing, supervisory skills, telephone skills, typing, 10 key.
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Program ManagerMultiplanClearfield, Ut, Us
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Program ManagerMultiplan Sep 2021 - PresentSalt Lake City Metropolitan Area -
Customer Service SupervisorMultiplan Apr 2010 - PresentAccomplish department objectives by supervising staff and by organizing, monitoring and scheduling activities to meet or exceed performance standards and service level goals. Develop each employee through coaching, identifying training and performance needs, motivating, and providing developmental opportunities. Maintain effective and efficient teams by staffing, training, evaluating performance, and by establishing department goals and a supportive work environment. Network with internal departments to resolve challenging issues. Partner and share with peers best practices. Understand and interpret contract language to resolve member and provider disputes. -
Customer Service SupervisorThe Regence Group Apr 2005 - Nov 2009 -
Sales And Service ConsultantQwest Communications May 1998 - Nov 2004Handle residential customers inbound calls for new phone service, billing questions, moving service to a new location and various inquiries about local phone service, wireless phone service, dial up and high speed internet, and long distance. Listen to customers needs and ask questions about service needs and provide features and services based on those needs. Offer new services and upgrades to current packages. Build and maintain rapport with customers. Provide excellent customer service. -
Repair Screening Consultant / Sales And Service ConsultantQwest Communications Jan 1998 - Jan 2004Repair Screening Consultant: Handle inbound calls from residential customers, small and large business customers. Take ownership of all calls and provide excellent customer service. Determine type of trouble customers are reporting. Responsible for solving trouble related to telephone lines, telephone services, voice messaging, long distance, and high speed internet services. Test lines for noise and signal degradation. Analyze line trouble using information about customer's services and features. Repair trouble related to programming and service orders. Route trouble tickets to outside technicians for line trouble. Route trouble to correct departments if not related programming or service orders
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Store Manager/Assistant ManagerWherehouse Entertainment (Formerly Recordshop Inc) Jan 1988 - Jan 1998Manage both Video Rental, and music and accessory sales in one free standing and Mall locations. Supervise, train, and develop employees. Manage inventory levels based on corporate budget and customer demand. Implement loss prevention plans. Configure inventory mix to maximize sales. Forecast revenue to maintain appropriate staff size and service levels based on revenue trends. Empower all sales associates to make good customer service decisions. Maintain corporate goals and procedures with little or no supervision. Area Manager for 3 other local stores. Forecasting, budgeting, training. Understanding of market. Knowledge of current artists to maximize sales.Merchandising. Community Relations.
Robert Lemmon Education Details
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Business -
General Studies
Frequently Asked Questions about Robert Lemmon
What company does Robert Lemmon work for?
Robert Lemmon works for Multiplan
What is Robert Lemmon's role at the current company?
Robert Lemmon's current role is Program Manager.
What is Robert Lemmon's email address?
Robert Lemmon's email address is roblmn@q.com
What is Robert Lemmon's direct phone number?
Robert Lemmon's direct phone number is +180154*****
What schools did Robert Lemmon attend?
Robert Lemmon attended Idaho State University, University Of Utah.
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