Robert Leo Email & Phone Number

Raritan, NJ, US

Basking Ridge, New Jersey, United States

Release Train Engineer for Promotion Management and Customer Experience teams developing and integrating new solutions for revenue growth and omni-channel customer engagement. Providing Agile coaching, guidance, and removing impediments for at the program and team levels. Supporting development and quality assurance processes, engaging with product teams.

Branchburg, NJ

Product Owner on the Wireless Network Management Center (NMC) Operations Support team supporting network change management. Responsible for defining and prioritizing work based on value to business owners and other stakeholders. Ensure features meet the user requirements by working with business owners and development teams to write appropriate stories and.

Bedminster, NJ

Lead Trainer for the Wireless Network Management Center, responsible for maintaining technical training curriculum and ensuring engineers were properly trained to support all wireless technologies. Collaborated with subject matter experts and network engineers nationwide to update the training curriculum ensuring relevance to rapidly evolving network.

Bedminster, NJ

Isolated network issues across various wireless technologies including voice (CDMA and VoLTE), 3G/4G/5G data, and SMS. Collaborated with network engineers, vendors, and other carriers to drive customer issues to resolution. Trained fellow technicians on diagnosing call issues for CDMA and Voice over LTE including how to perform call traces, verify proper.

Bedminster, New Jersey

Isolated network issues and interacted with network engineers, vendors, and other carriers to drive customer issues to resolution. Experienced in troubleshooting all wireless technologies including voice (CDMA and VoLTE), 3G/4G data, and SMS.

Manalapan, New Jersey

Provided device technical support, performed account maintenance, and addressed customer billing issues.