Robert Lewandowski Email and Phone Number

• managing the Interaction Intelligence / Genesys PureConnect Contact Center and Genesys Cloude• managing the customer service systems in the stores• data analysing• creating reports (Excel with VBA, Power BI)• implementing and configuring RPA (Robotic Process Automation) solutions

• managing the department and ensure its functioning• creation and implementation sales plan for department• eliminating the financial losses associated with the damage of goods in store• control of goods returned by customers in order to detect any abnormalities• managing the process of quality control in the store

• management and administration of the central archives as a separate object• leading a team of employees• process management workflow• managing the process of scanning documents• managing the distribution of materials to agents from the central warehouse• preparation of specifications and order of company printouts in printing business• seeking opportunities for improvement and development of support tools using MS Office and Visual Basic for Applications (particularly Excel and Access)• create and update operational procedures• ensuring compliance with regulatory requirements, procedures and safety and fire regulations• participation in projects related to the implementation of document management applications• budget planning: archive section, the central warehouse and budgets to prints business materials• managing the transfer of the archive external firm

• leading a team of employees• electronic processing of customer documents• customize the functionality of information systems used in the teem to changing processes• system testing• preparing test documentation• creation support tools in the process of archiving customers documentation (macros in Excel, database in MS Access)

• processesing customer documents• systems and applications test• preparing test documentation• creating support tools in the process of archiving customers documentation (macros in Excel, database in MS Access)

• processing customer documents Bank Handlowy in Warsaw• systems and applications tests• preparing test documentation

• processing customer documents of Bank Handlowy in Warsaw