Robert Lewington Email & Phone Number

London

Complaint handling and consumer advice about operation of FSCS through variety of communication channels. Additionally provided technical advice to colleagues about internal IT systems, financial service products and FSCS rules. Subject expert responsible for testing of new IT enhancements, to minimise risk to normal operations of FSCS. Supported the transfer of the customer services function to an external provider, temporarily moving to Middlesbrough, to train and review operations of the… Show more Complaint handling and consumer advice about operation of FSCS through variety of communication channels. Additionally provided technical advice to colleagues about internal IT systems, financial service products and FSCS rules. Subject expert responsible for testing of new IT enhancements, to minimise risk to normal operations of FSCS. Supported the transfer of the customer services function to an external provider, temporarily moving to Middlesbrough, to train and review operations of the new team.Internal training received:Advanced MS Excel;Continuous improvement methods;Data analysis & presentation using Oracle Business Intelligence Enterprise Edition (OBIEE);Design, dispatch and analysis of customer survey using Snap Survey software;Discrimination and equality legislation in role as a diversity champion;Proof-reading. Show less

Liaison between financial service clients and database creators. Analyse data provided by clients to enable rules to create a data warehouse. General responsibilities:Remote visit to client sites to provide analysis and technical advice;Additional role with internal support team correcting issues and helping with concerns raised by clients; Understanding of database structure, some use Informatica and SQL.

London & Lytham St Annes

Advise and assist IFAs on ranges of life protection and pension products offered. Provide support and leads to Broker Consultant and internal sales team. Additional requirement to check compliance of literature prepared for Broker Consultant, against regulator and GFS standards. Advise and assist IFAs on ranges of life protection and pension products offered. Provide support and leads to Broker Consultant and internal sales team. Additional requirement to check compliance of literature… Show more Advise and assist IFAs on ranges of life protection and pension products offered. Provide support and leads to Broker Consultant and internal sales team. Additional requirement to check compliance of literature prepared for Broker Consultant, against regulator and GFS standards. Advise and assist IFAs on ranges of life protection and pension products offered. Provide support and leads to Broker Consultant and internal sales team. Additional requirement to check compliance of literature prepared for Broker Consultant, against regulator and GFS standards. Supported the move of support service from Watford to Lytham St Annes, moving to train and mentor new starters. Show less

Range of roles including:General Insurance Claims Handler - across product range including Public Liability; Motor liability (personal injury and damage), Commercial (fleet and property) and other Personal Lines InsuranceDomestic Claims Assessor: visit and assess claims made against household contracts. Negotiate and reach settlements with claimants