My business offers translation, checking/editing and transcreation services from all variations of German to all variations of English.Scope of business:• Collaborating with various translation agencies throughout Europe and the United States ontranslation, editing and transcreation projects.• Working directly with end clients to ensure the timely and contextually accurate translationof documentation, contracts, educational material, certificates and manuals.• Working with the offline CAT tool SDL Trados Studio 2015 and various server-based CAT tools.• Scheduling multiple translation and editing projects, ensuring the highest standard of outputand timely delivery without fail.

In this role I was responsible for acquiring and growing business accounts within Europe. The businesses in question required language translation services. Successes and responsibilities:- Carried out business and hierarchical analysis of potential clients to identify key leads.- Acquired new corporate clients and new business from within established client accounts by means of LinkedIn dialogue, the call-mail-call strategy and meetings in person.- Coordinated language translation projects in collaboration with Project Managers and Linguist Managers, ensuring agreed deadlines were met and the quality of work was optimal.- Coordinated the creation of proposal documentation in collaboration with the Marketing department.- Conducted pricing and profit margin analysis in order to create mutually beneficial quotations.- Pre- and post-filtering of various file types and analysing linguistic metrics.

In this role I was responsible for the growth of FMCG accounts worldwide, as well as the acquisition and growth of new clients. This was carried out in the English and German language. Successes and responsibilities:• Carried out business and matrix analysis to grow the business of our second largest German retailer by 74%. • Optimised the web performance of our largest Australian retailer and ensured range optimization to grow revenue by 37%.• Secured 88 new accounts worldwide in the first 9 months of the financial year 2015.• Established wholesale agreements in the UK, Italy, Israel and South Africa.• Selected by the Board to head up the company Communications Task Force which streamlined communication paths and began work on the company’s first Intranet platform.• Contributed to pricing and market analysis in order to offer various pricing options (Wholesaler model, Free On Board and Delivered Duty Paid).

My business offered language services such as general English language instruction, Business English courses, seminars and workshops as well as translation services to corporate, private and academic clients. Among others, clients were the Augsburg University of Applied Science, MAN Diesel und Turbo SE, Fujitsu Siemens Technology Solutions, Hirschvogel, Vion Food Group and Güdel Automation.Key aspects of the business included:• The establishment of customer needs by way of matrix analysis and the planning of language courses, seminars, workshops and University lectures based on those requirements.• The technically precise and contextually conscious translation of official documents and websites and the scheduling and timetable management pertaining to such translations.• Scheduling of client meetings, courses and effective time management.• The design and running of training workshops and lectures on key business-oriented topics such as Finance, Email and Business Writing, Meetings and Presentations, Negotiating, Sales, Marketing and Human Resources.• The design and delivery of professional and effective Powerpoint presentations and lectures.• The instruction of the English language, mainly in business contexts using the acquisition, task-based-learning and lecturing methods.• The retention of corporate, private and academic clients through the implementation of quality management and goal-setting directives and by developing trust-based relationships.

In this role I led a team of 40 language instructors and 5 administrative employees at a private language school in Augsburg, Germany. I was directly responsible for sales, financial planning and budgeting, marketing, human resource management and administration. I grew the business by 16% through acquisition of new business and growth of existing accounts.Successes and responsibilities:• Acquisition of new corporate and private clients by means of cold calling, the call-mail-call strategy and field sales.• Establishment of customer needs by way of matrix analysis and the planning of language courses based on those requirements.• Retention of both corporate and private clients through the implementation of quality management directives and by developing trust-based relationships.• Annual budgeting, financial planning and profit/loss projections.• Conception and execution of an appropriate marketing strategy to achieve sales targets, working within budgetary restrictions.• Recruitment and development of staff.• Management of the entire school, assignment of duties and responsibilities to staff members, management of risk and resolution of conflict.

Working on a freelance basis I taught Business English language courses to corporate and private clients with varying levels of ability. I also translated documents for private and corporate clients on a freelance basis.Duties in these roles included:• Performing matrix-based client needs analyses and the conception and planning of language courses based on these requirements.• The instruction of the English language, mainly in business contexts using the acquisition and task-based-learning methods.• Designing and running workshops on key business-oriented topics such as Finance, Email and Business Writing, Meetings and Presentations, Negotiating, Sales, Marketing and Human Resources.• Designing and delivering professional and effective Powerpoint presentations and lectures.• The retention of both corporate and private clients through the implementation of quality management and goal-setting directives and by developing trust-based relationships.• The management of interpersonal conflict and regular assignment of both oral and written student feedback.• The technically precise and contextually conscious translation of official documents and the scheduling and timetable management pertaining to such translations