Robert Librizzi Email & Phone Number

New York, Ny, Us

Work in a high paced NOC to quickly diagnose and correct issues with customer’s network and phone systems.Work a wide range of IT tickets in BruinHosted Cloud PBX configurations and troubleshooting in Broadsoft, VoIP solutions dealing with SIP and DID based integrated technology Provision, maintain, and configure SD Wan devices from a repair, testing, and monitoring perspective Troubleshoot issues with WAPs in Blue SocketApply configurations found in N-Command to replacement devicesUse NPAC to find number porting statusUse applications like Empirix, to trace SIP calls in order to determine the point of failure.Open tickets with SIP providers such as Bandwidth, Verizon, and IntelliquentManage and work through carrier related issues with onsite technician, as well as remote session into device to configure and further troubleshootMaintain Cisco/Adtran switch and router configurations and troubleshooting of Layer 1 and Layer 2 protocols Worked with higher tier network and carrier teams to correctly escalate issues that required their attentionDesign, update and correct network to customer layout designs during maintenance and activation Assist with maintenance windows and monitor equipment during\afterwards for issues. Train new engineers.

Managed servers, including e-mail and print servers and their associated operating systems and softwareMaintained and configured Cisco Call ManagerInstalled, configured, maintained, and troubleshot end user workstation hardware, software, and peripheral devicesAdministered all equipment, hardware and software upgradesManaged Hyper-V virtual environmentBuilt and tested new virtual serversPerformed network design and capacity planningDesigned and optimized WAN\​LAN for performance and stabilityMaintained and configured all switches and routersInstalled and configured BGP over MPLS networkDesigned and configured firewall solution – currently in testing stageManaged users and dialing plans in Call ManagerInteract with ISP when network issues arose Administer and maintain end user accounts, permissions, and access rightsUsing Orion, monitor network performance and provide network performance statistics and reportsRecommend, scheduled, and performed network improvements, upgrades, and repairsProvided guidance to junior members of the team

Manage servers, including e-mail, print and backup servers and their associated operating systems and softwareManage security solutions, including firewall, anti-virus, and intrusion detection systemsInstall, configure, maintain, and troubleshoot end user workstation hardware, software, and peripheral devicesEnsure network connectivity to all workstationsAdminister all equipment, hardware and software upgradesPerform network design and capacity planningResearch network products, services, and standards in support of network procurement and development effortsInteract and negotiate with vendors, outsourcers, and contractors to secure network products and servicesDevelop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recoveryPractice network asset management, including maintenance of network component inventory and related documentation and technical specifications informationEstablish service level agreements with end usersAdminister and maintain end user accounts, permissions, and access rightsPerform server and security auditsMonitor and test network performance and provide network performance statistics and reportsRecommend, schedule, and perform network improvements, upgrades, and repairsManage and/or provide guidance to junior members of the team

Somerset, New Jersey , Us

Managed ticket queues to ensure all requests are completed in a timely mannerUpgraded desktops/laptops to Windows 7Troubleshot issues with Blackberrys, iPhones, iPads, Windows Mobile devicesEnsured onboarding/terminations were completed in a timely mannerManaged HP serversPerformed Active Directory changes for individuals, organizational groups, sitesUpdated phone listings according to Human Resources’ current company rosterUpdated/maintained PBX/Voicemail databasesPerformed telephone/desktop moves, adds, changes (MACs)Imaged new laptops/desktops per company specificationsMaintained database for security badgesBuilt new virtual machines per requested specificationsDiagnosed and resolved complex desktop issuesResolved tickets in all assigned queues in a timely mannerSupported enterprise networkSupported enterprise MS Exchange, SharePoint and VMware ESX environments for the purposes of OS and application upgrades and patchesDesigned, developed and integrated hardware and system level solutions that interface and interact with other systems and third party componentsEvaluated equipment performance and troubleshoots equipment failuresOperated with limited supervision while serving as a mentor to less experienced personnelPerform maintenance/upgrades on network servers, workstations, and peripheralsDocumented network operational status, maintenance and repairsIdentified network hardware and/or software upgrades for improved functionality. Implemented standards and guidelinesRespond to offshore support requirements as neededDesigned/implemented new network for redundancy and security according to Cisco best practices

Manage ticket queues to ensure all requests are completed in a timely mannerUpgraded desktops/laptops to Windows 7Revised SLAs for IT departmentTroubleshot issues with Blackberrys, iPhones, iPads, Windows Mobile devicesUpdated onboarding/termination processManage inventory levels of all necessary equipment (laptops, desktops, switches, cables, etc)Managed HP and Dell serversPerformed Active Directory changes for individuals and organizational groupsUpdate phone listings according to Human Resources’ current company rosterMaintain inventory database for forecasting device replacement Update/maintain PBX/Voicemail databasesPerformed telephone/desktop moves, adds, changes (MACs)Assist with the planning of moving network devices to Amazon platformManage expiring RSA tokens to ensure employees have working VPN accessImaged new laptops/desktops per company and departmental specificationsMaintain database for security badgesConfigured new servers to be added to Amazon platform Diagnosed and resolved complex desktop issuesResolve tickets in all assigned queues in a timely mannerDocumented procedures for migration and daily routinesUpdated existing documentation to reflect changes in daily proceduresConducted weekly training sessions on various subjects including video conferencing, Windows Office, etcCreated network diagrams for servers

Lawrenceville, Nj, Us

Onsite Discovery meetings with customers to collect network data regarding the design of their networkPrepared High Level Design (HLD) and Low Level Design (LLD) documentsProvided onsite and remote implementation support for WAAS devicesProvided remote training for customers and end usersProvided ongoing support on WAAS for traffic acceleration, traffic policing, and new site additionsProvided support for new software upgradesRecommended upgrades after completing bug scrubs of the latest softwareProvided lab test cases for specific traffic acceleration policies to suit customer needsDesigned/Implemented WAAS solutions for various size networks which include:3 Data Centers, 37 International Remote Offices2 Data Centers, 148 Remote Offices6 International Data Centers, 5 International Remote Offices2 Data Centers, 6 Remote Offices1 Data Center, 10 Remote Offices1 Data Center, 16 Remote OfficesDesigned/Implemented ACE/WAAS solution for various size networks which include:1 International Data Center, 169 International Remote Offices