Robert Light Email & Phone Number

Project Manager - SydneyI manage IT projects involving Web services, CRM, ERP, testing and data migration. I have Prince2 qualifications and have excellent stake holder management skills. I have experience in Microsoft Project and Visio in addition to the standard Office suit. Senior Consultant My role is to assist Dialog clients to review current IT processes, specify changes to current systems, find and specify solutions to new business needs. My assignments with Dialog have… Show more Project Manager - SydneyI manage IT projects involving Web services, CRM, ERP, testing and data migration. I have Prince2 qualifications and have excellent stake holder management skills. I have experience in Microsoft Project and Visio in addition to the standard Office suit. Senior Consultant My role is to assist Dialog clients to review current IT processes, specify changes to current systems, find and specify solutions to new business needs. My assignments with Dialog have been:• Allianz Insurance (Mondial)–business requirements analysis and documentation for travel insurance system.-business requirements analysis and documentation of premium calculation and risk assessment -creation of a business case for the roadside assistance group. The project was worth $2million• Queensland Department of Communities - creation and project management of a business case for eDRMS project. This project was approved and is valued at $24mil. -creation of user functional requirements-creation of technical non-functional requirements-creation of tender document -financial management of budget -stakeholder management from business users, CIO Director and director general Show less

Technical Architect (Contract) Technical Architect with IT Strategy and Technology team. I have created over 10 successful Business Cases covering E-Commerce, telephony, virtualisation, wan optimization, file archiving, security and compliance. As an example I was part of a team that building a business case for the virtualisation of servers and storage at the same time as migrating data centre. This covered over 250 servers. As part of this project I created a migration strategy to… Show more Technical Architect (Contract) Technical Architect with IT Strategy and Technology team. I have created over 10 successful Business Cases covering E-Commerce, telephony, virtualisation, wan optimization, file archiving, security and compliance. As an example I was part of a team that building a business case for the virtualisation of servers and storage at the same time as migrating data centre. This covered over 250 servers. As part of this project I created a migration strategy to move applications to the virtualised platforms. To achieve this I identified all software and consulted with support teams and the business divisions regarding the requirements of each application. I held workshops with business and technical teams to discuss and ratify the migration strategy. Show less

Senior Business Analyst (Contract) Multi-faceted role, reporting to Manager, Business Analysis Services. Produced business and functional requirements, prepared current state analysis and reviewed remote site network requirements to facilitate Enterprise Content Management roll out. Reviewed recommendations for storage and management of digital assets. • Soon after commencing this role was promoted to Senior Business Analyst. • Successfully produced eDRMS requirements according to… Show more Senior Business Analyst (Contract) Multi-faceted role, reporting to Manager, Business Analysis Services. Produced business and functional requirements, prepared current state analysis and reviewed remote site network requirements to facilitate Enterprise Content Management roll out. Reviewed recommendations for storage and management of digital assets. • Soon after commencing this role was promoted to Senior Business Analyst. • Successfully produced eDRMS requirements according to project plan. Challenged with developing plan to complete business requirements for project that was 18 months behind schedule. Conducted interviews and workshops, collaborated and consulted with internal divisions and other councils and government instrumentalities resulting in on-time project delivery. Assisted with testing plans and software selection. • Overcame initial resistance and scepticism from management and staff through focused and committed approach. Collaborated with project and program managers ensuring effective team communication and participation. • Ensured legislative compliance for management of digital assets. Identified large volumes of digital material that formed part of official records that was not managed and available to the public. Harnessed strong communication and persuasion skills to source project funding, agreed scope and plan and facilitated workshops and meetings. Conceptualised and implemented Access database for analysis and review resulting in requirements being completed on-time, and recommendations being taken to Council for funding. Show less

Sydney

IT Operations Manager, E-commerce Procurement Manager IT operations manager overseeing support for operating hardware and software, network, applications, customer support, architecture and content. Supervising 20 operational staff in Singapore, 15 local operations staff and 6 E-Commerce procurement staff. Managed vendor contracts, service level agreements, three Internet based platforms. • Saved $400 million through management and delivery of three successful E-procurement auctions… Show more IT Operations Manager, E-commerce Procurement Manager IT operations manager overseeing support for operating hardware and software, network, applications, customer support, architecture and content. Supervising 20 operational staff in Singapore, 15 local operations staff and 6 E-Commerce procurement staff. Managed vendor contracts, service level agreements, three Internet based platforms. • Saved $400 million through management and delivery of three successful E-procurement auctions. • Saved over $1 million per annum, through the movement of the IT operational platform, network connections and direct operations from Singapore to Melbourne with no interruption to service. • Managed architectural and application interfaces and volume projection review ensuring viability of downsized operation. • As a specialist in on line auctions I selected appropriate product categories, ensured shareholder participation, negotiated with directors, engaged suppliers, trained participants and support staff and ensured E-procurement platform was operational. Show less

Sydney, Australia

Managed technical team responsible for creation of a procurement hub. This involved application server deployment, establishing redundant internet connectivity, overseeing the creation of a test plan, and managing user acceptance. • Ran first online E-commerce procurement in Australia. • Facilitated three highly successful E-commerce procurements involving SAP platform procurement and online auctions.

Sydney, Australia

Manager, eCommerce & Smart Cards Process Development Reporting to General Manager, Product Support, I undertook team development and management of a team of 20 analysts, developed quality standards and procedures, created service level agreements, purchased hardware and software and managed projects. • Improved benchmark performance of process teams by 200% and ensured KPIs accurately reflected customer expectations. • Initiated project management approach to deadlines resulting in… Show more Manager, eCommerce & Smart Cards Process Development Reporting to General Manager, Product Support, I undertook team development and management of a team of 20 analysts, developed quality standards and procedures, created service level agreements, purchased hardware and software and managed projects. • Improved benchmark performance of process teams by 200% and ensured KPIs accurately reflected customer expectations. • Initiated project management approach to deadlines resulting in launch of over 100 Internet products over two years. • Introduced video conferencing which saved time and improved project participation. • Ensured Internet technology reduced costs and delivered a constant level of service to customers through extensive consultation. • Implemented new products, while ensuring high standards of customer service delivery through development of Internet processes throughout all groups. • Acted as mentor to new staff providing specialist advice and guidance. • Reduced new product process development time from six months to six weeks and implementation time from six weeks to two weeks through creation of standard documentation, reducing sign off time and time required for training. Introduced project management tools and regular review of progress deadlines. • Enhanced service levels and cash flow through implementation of Telstra Bill Payment Show less