Robert Linderman Email & Phone Number

50 Post Office SQ Boston MA

Providing VIP Mission support for the Emergency Planning and Response Branch with 24 /7 critical Emergency operation in and natural disaster and Emergency situation dealing with desktop Infrastructure, Cellular Communications, and AV operations. As well as IT planning and day to day operations providing knowledge from technology and with Emergency Response.

Andover MA

Lead of Desktop/Infrastructure team of 8 technicians Created policy forms and procedures for new hires. Responsible for delivering critical technical leadership, interacting with internal/external clients, and supporting all IT technical resources, including desktop resources, PCs. Provided Tracking of Computer Assets (ITAM) Provided Technical Resource on.

Greater Boston Area

• Manage and maintain network infrastructure and network security
• Manage, maintain and deploy Windows server environment
• Created policy forms and procedures for new hires
• Administer Windows Active Directory users and groups
• Responsible for day-to-day operations of all desktop computers and notebooks

Rome, GA /Boston MA

• Responsible for delivering critical technical leadership, interacting with internal/external clients, and supporting all IT technical resources, including desktop resources, PCs and Windows 2012 Server configurations
• Coordinated and led multiple concurrent projects as primary point of contact, analyzing root causes and devising solutions to maintain system operations
• Monitored network equipment functions; evaluated end-user issues and devised appropriate solutions
• Maintained communication with clients regarding proposed solutions
• Assembled, installed and tested new technology products and improvements
• Relayed client and project status reports and recommended operational improvements to management team

• Managed the imaging and provision lab and process for new computers
• Provided quality assurance testing of computers coming out of imaging and provisioning
• Imaged computers to applied specifications
• Backed up and configured users’ Lotus Notes profiles
• Responsible for deployment and setup of new systems to end user

Greater Boston Area

• Responsible for delivering critical technical leadership, interacting with Walgreens store management/ store associates on the refresh project
• Coordinated and led multiple projects as primary point of contact for store associates, analyzing root causes and devising solutions to maintain system operations with little or no impact on store locations
• Installed, configured and migrated store locations to new equipment
• Managed and served as a technical resource to other CompuCom technicians on the project

Kennesaw, GA

• Key support analyst for 400+ notebook and desktop users, providing second- and third-tier failure analysis on support issues
• Interfaced with IT system manager to assess end-user needs, determine project requirements, and report on and maintain system availability and functionality
• Coordinated with internal support teams on performing on-site analysis, diagnosis and resolution of laptop, desktop and printer problems
• Evaluated operations and recommended changes to resolve workstation, server and network connectivity issues
• Configured, maintained and troubleshooted PC hardware/software resources
• Credited for developing automated process for installing security updates and software packages using Symantec Ghost

Master Of Science - Ms, Emergency Mangment And Homeland Security, 3.27

Bachelor'S Degree, Information Technology, 3.0

Associate'S Degree, Information Technologies, 3.0