Robert Lineback Email & Phone Number

Hudson, Fl, Us

Temple Terrace, Florida, Us

- Developed and standardized computer deployment processes, implementing automated script-based application installations to streamline workflows and improve efficiency (primarily PowerShell).- Trained and mentored new IT support technicians, serving as the primary escalation point for complex IT support issues.- Managed IT equipment purchasing and coordinated with vendors to design and implement IT processes for new branch locations, including IT setup and hardware placement.- Led IT's role in user privilege management to enhance security and compliance for the credit union.- Provided level 1-3 IT support to 9 branch locations, an administrative building, and ~200 users. This included providing support to VIP and remote users.

Deerfield, Illinois, Us

- Delivered on-site and remote IT support services to a diverse user base of 2000 employees spread across 20 global manufacturing locations.- Efficiently managed the refresh of 200 computers running unique, undocumented programs by collaborating with department heads to assess requirements and sourcing optimal equipment through vendor partnerships. Resolved software configuration challenges by engaging directly with vendors, ultimately creating a comprehensive knowledge base documenting installation and setup processes. Successfully delivered the project, earning approval from stakeholders for meeting departmental needs with high satisfaction.- Independently managed out-of-state hardware refresh projects, resolving onsite conflicts and ensuring seamless execution. Collaborated with vendors to align with stakeholder requirements and implemented real-time adjustments to achieve project goals effectively.

Temple Terrace, Florida, Us

- Improved asset management efficiency by standardizing IT asset naming and converting asset tracking from an Excel spreadsheet to a comprehensive asset tracking software (KACE SMA).- Developed PowerShell scripts to resolve common helpdesk tickets, which streamlined the helpdesk ticket resolution process.- Contributed to the standardization of IT procedures by creating technical documentation and expanding the knowledge base.- Responsible for end-to-end IT onboarding of new employees, including software account setups, hardware allocation, and computer imaging.- Monitored network performance using SolarWinds and other network management tools.- Implemented network security policies and procedures, such as Access Control Lists (ACLs) and Virtual Private Networks (VPNs).- Conducted user training and provided support for various applications and software.- Provided level 1-3 IT support to 9 branch locations, an administrative building, and 200 users. This included providing support to VIP and remote users.

Tampa, Fl, Us

- Provide IT support for 240 retail locations, Amscot Corporate office, and 2000 users including VIP corporate users.- Administer the Amscot internal ticketing system (BMC Footprints) as a Ticket Administrator.Decreased ticket resolution time by standardizing ticket format with the creation of templates for top IT support issues.- Improved end user satisfaction by informing them of ticket progress with the use of automated workflow techniques.- Build and deploy workstations for all areas of Amscot's operations. Currently involved in a PC refresh project that entails replacing 2200 workstations within the company.- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.- Assist with basic server network services configuration and management, including user account management and network access to servers, performing server backup and restore procedures, and system monitoring for server and services availability.- Troubleshoot network connectivity on Cisco routers and switches using SSH from a command line interface. Possess knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, and trace route.

Tampa, Fl, Us

- Manage and oversee the daily operations of a high-volume financial branch, including sales, customer service, and administrative functions.- Maintain a high level of customer service by ensuring that all customer inquiries and concerns are handled promptly and professionally.- Train and develop a team of branch employees to ensure they are meeting branch objectives and targets.- Monitor and analyze branch performance to identify areas of improvement and implement solutions.- Maintain compliance with all regulatory requirements and guidelines.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa

High School Diploma