Robert Littrell Email & Phone Number

Remote

-Designed and developed new courses from ideation to delivery for the Socure Data Science teams, including an E2E course to align existing data science teams and onboard new data scientists to successfully calculate the proof of concept/estimated savings to prospective clients.-Setup a new LMS, LearnUpon, then transitioned and updated ~100 hours of.

Plano, Texas, United States

-Developed a blended learning curriculum for new employee onboarding resulting in a course satisfaction score of 91% and a net promotor recommendation of 81%.Partnered with product development and subject matter teams to continuously update existing training content to match the evolution of the legacy desktop application to the new SaaS 340B Link.

Plano, Texas, United States

Pharmaceutical Strategies Group was acquired by Omnicell 6 months after I started.

Coached teams and individuals once or twice a month to use Design for Delight principles and innovation tools, helping to ignite passion in others and foster a customer-centric culture. Lead "idea jams" and teams outside of core responsibility to solve customer problems. - Helped team create new system health dashboard implemented in flagship professional.

Duties included instructional / experience design, program management, and resource / subject matter expert management. Managed multiple learning programs and delivered consistent year over year increases in speed to proficiency, learner performance, and business objectives. Lead approximately 12 design and delivery shared expert resources. - Focused on.

Oversaw 8-week new hire program teaching tax and related concepts. Onboarded approximately 100 new hires in 4 courses every year across Texas, Arizona, and Virginia. Facilitated numerous live tax law update seminars and virtual webinars to thousands of Intuit customers. - Mastered new information and used strong classroom management skills to provide rich.

Plano, Texas

Shared position between Tax Support(Tier II) and Tax Development-Responsible for interpreting various 1120S & 1065 state instructions and writing the required code changes.-Provided Tier II support for front line employees and handled complex customer escalations.-Rated Outstanding for my time in the role.

Frontline Support and Assistance & Escalations (Tier II)