Robert Liu Email and Phone Number
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• Analytical thinker and detail-oriented person with practical experience and deep understanding of data analysis, policy analysis, and database management• Proven ability to analyze multiple data analysis projects at a short period of time • Demonstrated exceptional multitasking ability by delivering key projects with competing deadlines• Strong ability to work both independently and in team environment with a keen focus on driving execution of secondary and primary client-level research projects• Proficient in Microsoft Suite (Excel, PowerPoint, Access), statistical software (STATA, SAS) and VBA programming skills• Superior SQL proficiency in query creation, data validation and manipulation, ability to perform data mining to answer business questions• Fluent in English and Mandarin along with excellent oral and written communication skills
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Senior Manager, Business Analytics And ReportingBmoMarkham, On, Ca -
Reporting Manager - Channel AnalyticsBmo Financial Group Mar 2021 - PresentToronto, Ontario, Canada
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Senior Analyst, Salesforce Analytics & OptimizationBmo Financial Group Jul 2017 - Mar 2021Toronto, Canada Area• Design, build and execute various scorecard performance reports for different line of business for ad-hoc use purposes• Provide various of Spotfire/Power BI reports to senior executives based on business needs• Create automated and ad-hoc reports to analyze front-line performance and provide insights for senior executives• Process improvement – identify opportunity to automate weekly/monthly scorecard performance reports• Provide support and analysis for North America Customer Contact Centre (NACCC)• Co-ordinate with business and other departments to provide support on urgent ad-hoc requests
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Campaign AnalystBmo Financial Group Jul 2016 - Jul 2017Toronto, Canada Area• Design, build and execute various marketing campaigns to generate customers’ lists for different channels such as email, direct mail, online banking messages/banners and optimizer calls• Working closely with Leads Management team and marketing partners to develop and execute campaigns end to end• Process improvement – identify opportunity to automate monthly/weekly campaigns and improve efficiency• Solid data analysis – Analyze customers’ data to provide insights for opportunities within campaigns• Create automated and ad-hoc reports to analyze campaign performance and gain insights• Using combination of SQL/SAS and IBM Unica to develop campaigns
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Policy AnalystGovernment Of Ontario, Ministry Of Community And Social Services Apr 2014 - Jan 2016Toronto• Led research on adults waiting for developmental services supports and collects information from 9 DSOs to analyze unduplicated count of residential waitlist and residential in-service status. Prepared monthly/quarterly/annually residential waitlist report using SQL/SAS queries • Provided support for Developmental Services Labor Funding Project; played a key role in over 30 million investment on front line workers’ salary increase; organized database with MS Access and VBA programming • Completed Developmental Services Consolidated Information System (DSCIS) Client Profile Report on caseloads, assessment wait time and demographic information; provided support on DSCIS profile report. Conducted regression analysis with database to predict any future changes• Provided expertise on Ontario Passport Funding Client-Level Report; collected client level information from 11 passport agencies• Co-ordinate with other ministries and MCSS branches to provide support on ad-hoc requests -
Associate - Market AnalystBell Mobility Aug 2013 - Apr 2014Mississauga, Ontario• Conducted market research analysis to support quantitative data analysis and answer business questions from executives• Completed monthly/quarterly market analysis presentation of retail flyers from major national retailers, highlighting major telecommunication products, plans and prices. Applied data management to MS SQL and MS Access database • Performed market segmentation analysis to understand the behavior and lifestyle for various target markets• Utilized superior knowledge about a wide range of customer data in ad-hoc demographic and segmentation profiling• Participated field researches in order to collect primary data from different source, and increase the first-hand exposure to data collection process • Collection of multiple advertisements and flyers for market segment analysis -
Teaching AssistantYork University Sep 2012 - May 2013Toronto, Ontario• Demonstrated exceptional attention to detail by accurately grading student essays and examinations• Communicated effectively with professors to obtain goals and requirements of the course; provided students with accurate information on advanced level economics courses• Held weekly discussions with students on course material
Robert Liu Skills
Robert Liu Education Details
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Economics
Frequently Asked Questions about Robert Liu
What company does Robert Liu work for?
Robert Liu works for Bmo
What is Robert Liu's role at the current company?
Robert Liu's current role is Senior Manager, Business Analytics and Reporting.
What is Robert Liu's email address?
Robert Liu's email address is ro****@****live.ca
What schools did Robert Liu attend?
Robert Liu attended York University, The University Of Western Ontario.
What skills is Robert Liu known for?
Robert Liu has skills like Economics, Stata, Gauss, Data Analysis, Finance, Accounting, Accounts Payable, Quickbooks, Econometrics, Marketing Research, Microsoft Excel, Marketing Strategy.
Who are Robert Liu's colleagues?
Robert Liu's colleagues are Shanaz Dain, Pouria Malekzadeh, Ting-Yu Chou, Emmanuel (Noel) Cristobal, Urmi Munshi, David Kirkwood, Xiaoyue Wang.
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Robert Liu
Toronto, On1hotmail.com -
Robert Liu
Toronto, On
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