Robert Lloyd Email & Phone Number

Chattanooga, TN, US

Westminster, CO, US

• Responsible for post training team of 50 employees
• Led team of supervisors in developing new talent and preparing for release to operations
• Responsible for budgeting and coordinating classes
• Built program from ground up, developing materials and guidance on new hire experience
• Client liaison for concerns and implementations
• Worked with third party partnership to develop pre-screening interview guide

Columbia, SC, US

 Managed remote team of claims adjudicators. Handled agent and broker escalations. Introduced claims automations. Provided mentorship throughout organization.  Lead team in employee engagement results year over year

Columbia, SC, US

 Oversaw budget and staffing. Drove consistent service level agreements. Partnered with IT to Implement automation and update website to increase online bill pay efficiencies.  Led a team responsible for processing all directly billed customers over $75 million in premium. Achieved highest employee engagement rating of entire department. Revitalized.

Columbia, SC, US

•  Chosen to lead first-ever partial remote workforce. Led team of 20+ employees. Developed and trained young associates. Executed Performance Experience (PX) to augment staffing coaching conversations. Formed hybrid.

Seattle, WA, US

•  Supervised performance of 100+ associates. Managed profit and loss, staffing plans, and workflows. Developed 8 supervisors into leadership positions. Utilized data warehouse analysis to implement key warehouse.

Minneapolis, MN, US

 Lead and coached 30+ employees. Drove team production, performance management, staffing plans, and SLAs. Trained 3rd Party Executives to use Target’s proven management skills in the Canadian Distribution Center. Hired and executed new employee training.  Selected to be part of a Target “SWAT” team to improve launch of Target Distribution Canada..

Minneapolis, MN, US

• Utilized warehouse capacity and flow tools to staff, plan and decide on daily goals and initiatives
• Building Capacity Captain where I worked with headquarters to develop building plans which saved over $100,000 in material and labor cost and led a top 3 warehouse in capacity planning
• Supervised and coached 30+ employees, handled discipline and daily staffing, and assigned staff according to work load
• Building Safety Captain responsible for the training and design of the building Safety Teams as well as leading monthly safety meetings to cover areas of concern

Randolph AFB, TX, US

• Responsible for the security of high asset targets
• Squadron S4(Supply) which was responsible for squadron supply and distribution
• Security Forces Honor Graduate in both Basic Training and Security Forces Advanced Training

Front Line Supervisor Trainer-Teaching and coaching of new front line supervisors to become training supervisors-Managed training logs of other front line supervisors-Working closely with Senior Leadership to manage supervisors and workloadOutbound Front Line Supervisor-Supervise a team of 8-15 team members to ensure company procedures are.

Security And Intelligence, Homeland Security

Bachelor'S Degree, Security And Intelligence