Robert Lloyd Email & Phone Number

Chattanooga, Tn, Us

Westminster, Co, Us

• Responsible for post training team of 50 employees• Led team of supervisors in developing new talent and preparing for release to operations• Responsible for budgeting and coordinating classes• Built program from ground up, developing materials and guidance on new hire experience• Client liaison for concerns and implementations• Worked with third party partnership to develop pre-screening interview guide

Columbia, Sc, Us

 Managed remote team of claims adjudicators. Handled agent and broker escalations. Introduced claims automations. Provided mentorship throughout organization.  Lead team in employee engagement results year over year

Columbia, Sc, Us

 Oversaw budget and staffing. Drove consistent service level agreements. Partnered with IT to Implement automation and update website to increase online bill pay efficiencies.  Led a team responsible for processing all directly billed customers over $75 million in premium. Achieved highest employee engagement rating of entire department. Revitalized service team. Reduced premium in limbo status from $5M to 300K, on a goal of 400K. Condensed service level times to 4 days, on a goal of 5.  Pioneered remote management concept resulting in heightened team productivity and engagement and development.

Columbia, Sc, Us

• Chosen to lead first-ever partial remote workforce. Led team of 20+ employees. Developed and trained young associates. Executed Performance Experience (PX) to augment staffing coaching conversations. Formed hybrid positions to offer cross-departmental support.  Introduced a new staffing solution resulting in $80,000 savings in first year implementation with year over year savings.

Seattle, Wa, Us

•  Supervised performance of 100+ associates. Managed profit and loss, staffing plans, and workflows. Developed 8 supervisors into leadership positions. Utilized data warehouse analysis to implement key warehouse capacity storage initiatives. Recognized for team building and leadership development impacts. Groomed 8 direct reports for leadership positions, resulting in largest % of employees accepted into supervisor positions. Promoted for success executing above expectations under pressure on Amazon’s first ‘Prime Day’ while filling in for absent supervisor while simultaneously working assigned role.

Minneapolis, Mn, Us

 Lead and coached 30+ employees. Drove team production, performance management, staffing plans, and SLAs. Trained 3rd Party Executives to use Target’s proven management skills in the Canadian Distribution Center. Hired and executed new employee training.  Selected to be part of a Target “SWAT” team to improve launch of Target Distribution Canada. Developed a Capacity Calculator (a tool used for warehouse capacity storage and freight flow) for Target Canada to use to open other Target Distribution Centers. One of 40 Target Managers to attend the Target Talent Board, a training program available for all Companywide Target Warehouse Managers. Recognized by HR for fruitful training and engagement skills within the management team. Successfully overhauled new hire onboarding processes and content, resulting in zero failures and prolonged retention of new hires and over 50% of my former trainees eventually promoted to higher level management within department.

Minneapolis, Mn, Us

• Utilized warehouse capacity and flow tools to staff, plan and decide on daily goals and initiatives• Building Capacity Captain where I worked with headquarters to develop building plans which saved over $100,000 in material and labor cost and led a top 3 warehouse in capacity planning• Supervised and coached 30+ employees, handled discipline and daily staffing, and assigned staff according to work load • Building Safety Captain responsible for the training and design of the building Safety Teams as well as leading monthly safety meetings to cover areas of concern

Randolph Afb, Tx, Us

• Responsible for the security of high asset targets• Squadron S4(Supply) which was responsible for squadron supply and distribution• Security Forces Honor Graduate in both Basic Training and Security Forces Advanced Training

Front Line Supervisor Trainer-Teaching and coaching of new front line supervisors to become training supervisors-Managed training logs of other front line supervisors-Working closely with Senior Leadership to manage supervisors and workloadOutbound Front Line Supervisor-Supervise a team of 8-15 team members to ensure company procedures are maintained-Effectively run a team to hit production standards-Manage freight backlogs to effectively staff -Manage team members to recommend next steps of termination or promotionTeam Member Trainer-Teaching and coaching of new team members-Maintaining training records of new team members

Security And Intelligence, Homeland Security

Bachelor'S Degree, Security And Intelligence