Hit my stride with this company who specializes in taking underperforming dealerships and turning them around to being productive and profitable. Oversee and manage parts and service departments. Increasing revenue through efficiency and quality. Building relationships with community and customers. Developed processes and procedures to be the most profitable and most productive while keeping great morale and team culture.

Manage technicians, schedule repairs, take customer and vehicle info, recommend services and repairs based on time, mileage and technician recommendations. Submit warranty claims for both extended service contracts and factory warranty. Handle escalated customer service issues. Maintain a high CSI by providing the best customer service possible. Hit my stride with this company who specializes in taking underperforming dealerships and turning them around to being productive and profitable.

Schedule appointments, recommend and sell products and services based on manufacturer/ tech recommendations. Handle customer files from beginning through completion including handling extended warranty company claims, collecting payments, scheduling tech appointments, closing ROs.

Supervise a team of claims analysts. Train and develope new employees in claims department. Handle escalated calls/ complaints from customers, repair shops and dealers. Critical thinking and problems solving skills to determine solutions that are best for all parties involved. Verify contracts are valid and that claims are contractually sound.

Schedule appointments, recommend and sell products and services. Handle all customers from beginning through completion. Filed extended warranty company claims, collecting payments.