Oversee the day to day operation of the BSA group, encourage and monitor teamwork & communicationManage the JDE Help desk support with the BSA group–Support Finance, Operations, Customer ServiceServe as functional resource and provide support and guidance in the investigation, analysis and resolution of business system application problemsRecommend functional changes to impact and improve the current ERP business systemsIdentify and analyze user requirements, problems, program functions and required development changesTake part in internal and external meetings where BSA expertise is requiredDevelop reports using DAS, Excel data extraction and advance queries in JDEHelp Developers and BSA group design, develop and implement systems business solutionsQuality Assurance testing on new applications and changesInvolved with 3rd party application interfaces such as Warehouse Management SystemSetup new users on JD Edwards system based on SARF’s - System Access Request FormCreate and assign appropriate security roles in JDE while maintaining segregation of duties as outlined for JSOXDeal directly with our manufacturing plant division, now on JD EdwardsStreamline all enhancements and developments - Development to QA testing to production.SQL Data Management – Data Warehousing for multiple Databases – Create tables and SQL Views Reporting & Dashboards – BI reports using Excel with slicers , Crystal reports, MSAccess Query reportsExtracting data for Auditors or special requirements

Manage a team of four programmers, one DBA and 2 support and QA specialistsAssigning tasks, prioritizing, controlling project execution, managing changes and new requests.Streamline all enhancements and developments, from our development to test and production environments.SQL Data Management – Data Warehousing, Reporting and Extracting data, trouble shooting.Interfacing with other tour operators and airlines on special projects. Responsible for all the quality assurance testing in all applications including our backend systems.Provide application expertise to streamline application functionality on all business process cycles, such as distribution, supply, and operationsManaged multiple software projects such as our Fare Yield Management project and a PNR interface directly with tour operators and airlines bring in millions in revenue.Well understanding of Cross-functional departments such as Accounting/GL, Customer service, Documentation, Operations, Sales and MarketingResponsibilities include: coaching team members; performing team member evaluations; estimating development, QA and installation time lines; interfacing with other Tour operators and airlines; tracking of requirements, deliverables, and issues; performing status and progress reporting; creating testing plans