Robert Lombardi Email and Phone Number

Act as first point of contact for employees,retirees and dealers for various employee programs.Administration of employee lease and purchase programs across CanadaAdministration of all orders, approvals, pricing calculations, delivery fulfillment through in house systemEducating, communicating, maintain and update program details for all participantsRecommend policy and procedures to support and improve the customer experience while maintaining fiscal responsibility.Develop, document and implement the coordination of standard processes for all VGCA location delivery and surrender activities including transport of sold vehiclesCoordinate all headquarter vehicle deliveries including PDI, licensing and detailing for executives and administer lease returns for departing employees.End to end management of VGCA Used and New Vehicle Purchase Program including sourcing vehicles, develop quotes, coordination with dealers across the country and accounting services to ensure proper payment has been received

Provide an excellent buying experience to all clientsHelping clients find the right purchase or lease program for their driving needProven team member contributing to overall success and goal attainmentQualify, develop and maintain strong ties with new and existing clients

Collaborated with and supported order management and sales team with vehicle shipments into Canada and the US, assuring proper authorization for all cross-border activities including boat, rail or truckReported weekly delivery schedules to management and key users across the countryProcessed unique sales orders for diplomats and European customersEngaged cross-functionally with management, accounting, duty officers to finalize order requests, rebates and delivery.Maintained all documentation related to Canadian and European vehicle deliveries

Processed all Canadian vehicle orders from initial request to final deliveryAchieved sales goals for specific vehicle models to meet company quotasAnalyzed yearly sales data and ordering trends to propose and streamlined sales plans forwarded to management.Facilitated and communicated program offerings across Canada via email, online documentation and live presentations.Managed customer expectations and resolved client conflicts while prioritizing time-sensitive tasks. Trained and supervised contract employees within sales department Key Achievements:Increased program car sales from initial 400 units to 2,000 from 2017-2020 (increase of 25%) ultimately representing 5% of total vehicle sales across Canada. Solely processed up to 2000 customized vehicle configurations per year, within company guidelines and ensured profitability.Consistently achieved and exceeded yearly KPI’s and targets by 105 % on average. Liaised with multiple parties (Mercedes Financial, ATS -3rd party vendor) to transition program from paper to online, creating new, integrated, simplified ordering portal for participants.Integrated multiple training sessions for 25 to 30 colleagues on yearly program updates in classroom setting, mirrored with online material and training for colleagues across Canada

Received and verified invoices and requisitions for goods and services Verified transactions complied with financial policies and proceduresPrepared batches of invoices for data entry and processed weekly paymentsProcessed time sensitive expense reimbursement requests.Key Achievements:Developed new process reducing monthly reconciliation from 2 days to 1 hour by mapping and importing manual data entry fields, significantly reducing entry errors. Process allowed for easy in application vendor invoice verification, removing manual batch paperwork searches.Integrated multiple group training of up to 10 colleagues per session regarding new employee expense policies. Training flowed to quick and concise expense reimbursement, eliminating time sensitive complaints.

Serviced new and existing clients while providing support to the outside sales team Responsible for inventory management, product returns and processed vendor invoices payments Internal auditor for ISO9001Key Achievements:Imported information across various software platforms to efficiently update product offerings and price listsIntegrated old process with updated software achieving multiple process improvements

Licensed in Ontario to sell Registered Education Saving Plans Prospect and schedule appointments with potential clients in order to educate on the benefits of a RESPEnsured all agreements were compliant as per Provincial Regulations

Checked for data entry and/or tax theory errors and verify accuracy of tax returns Arranged courier shipments to and from various tax preparation locations Prepared personal income tax returns for clients.