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Driven, collaborative, and results-oriented Customer Success business leader with extensive healthcare and financial services experience along with a proven track record of managing and influencing diverse groups towards a single objective
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Vice President, Client SuccessNextech Systems Mar 2024 - PresentTampa, Florida, UsNextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform. Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members. Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
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Sr. Director, Global Technical Customer SuccessRapid7 Jan 2022 - Jan 2024Boston, Massachusetts, UsResponsible for a team of 75+ professionals, delivering Customer Onboarding, Professional Services, Post-Sales Solution Engineering, Cloud Engagement supporting all 11,000+ Rapid7 customers across the globe -
Director, Customer Success ManagementRapid7 Sep 2019 - Jan 2022Boston, Massachusetts, UsManaged a team of 40+ Customer Success professionals supporting over 4,000 customers with annual revenue of over $140M
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Director, Customer Success Management (Hospital Segment)Athenahealth Sep 2015 - Aug 2019Boston, Massachusetts, UsBuilt team of 18 to support the launch of athena’s KLAS wining Hospital solution, which grew to 100+ clients and over $80M in revenue -
Director, Customer Success Management (Physician Practice Segment)Athenahealth Feb 2013 - Sep 2015Boston, Massachusetts, UsResponsible for a team of 9 and over 74 clients representing $45M in revenue
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Senior Account ManagementAthenahealth May 2010 - Feb 2013Boston, Massachusetts, Us
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Account ManagerAthenahealth May 2009 - May 2010Boston, Massachusetts, Us
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Senior Account ManagerFidelity Investments Jun 2004 - Feb 2009Boston, Ma, UsEnsured all new product solutions and enhancements for the printing and distribution of all Fidelity legal and regulatory mailings (over 315M envelopes annually) met or exceeded the business’s time to market requirements, while also ensuring products where built for scale, cost optimization, and regulatory compliance -
Business Development ManagerFidelity Investments (Veritude) Nov 2001 - Jun 2004Identified, documented, created, and implemented business solutions for Fidelity Investments and Veritude commercial clients, which drove cost savings, aligned staffing to strategic business needs, and mitigated risk -
Senior Staffing SpecialistFidelity Investments (Veritude) Feb 2000 - Nov 2001Staffed mission critical information systems and business professionals for Fidelity’s brokerage technology group
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Branch ManagerSummit Technical Services Feb 1995 - Feb 2000A s a key member of Summit’s management team drove revenue growth and profitability, developed staff, and expanded client base, which resulted in Summit being named to Inc. Magazine’s 500 fastest growing companies for two consecutive years
Robert Looney Skills
Robert Looney Education Details
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University Of Massachusetts AmherstHistory
Frequently Asked Questions about Robert Looney
What company does Robert Looney work for?
Robert Looney works for Nextech Systems
What is Robert Looney's role at the current company?
Robert Looney's current role is Vice President, Client Success at Nextech.
What is Robert Looney's email address?
Robert Looney's email address is ro****@****ast.net
What is Robert Looney's direct phone number?
Robert Looney's direct phone number is +133922*****
What schools did Robert Looney attend?
Robert Looney attended University Of Massachusetts Amherst.
What skills is Robert Looney known for?
Robert Looney has skills like Business Development, Management, Account Management, Process Improvement, Strategic Planning, Leadership, Customer Satisfaction, Executive Management, Talent Acquisition, Healthcare, Customer Service, Cross Functional Team Leadership.
Who are Robert Looney's colleagues?
Robert Looney's colleagues are Mathew Adcock, Emily B., Jennifer Burke, Callum Jago, Howard Rhyne, Charlie Newton, Martin Stofko.
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