Robert Loper Email & Phone Number

Insure business goals and customer needs are met.Support other customer service representativesWork with customers to guide them and provide supportHelp customers to gather information to find their packages to either replace or refund.Make recommendations and help customers find products on website.

Port St Lucie, Fl.

Insure business goals and customer needs are met.Setup project plansWork with customers to insure all project requirements are gathered to insure successful completion.Make recommendations and up sell.

Babylon, NY

Sales of new and used cars

Kearney, NJ

• Insure business goals and customer needs are met.
• Safety Director.
• Hire drivers.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Setup CATV and security systems with remote access.
• Delivered on­site IT and AV technical support for staff.

St James NY

Sold new and used cars

Ronkonkoma, NY

• Manage Computer room, Call Center, A/V conference/training center build outs and relocations including all facilities work.
• Support Associate Project Managers.
• Worked with PMO and technical account manager for on-site consultation and assistance.
• Lead weekly project status conference calls.
• Lead a Monthly Executive conference call to discuss performance and operational issues.
• Worked with PMO to support Genesys Contact Center rollout.

Hauppauge, NY

Designer appliance sales and kitchen design. (Wolf, Viking, Sub-Zero, Miele).Appliance and electronics sales. Warranty sales.

• Managed Store.
• Stock ordering.
• Setup displays.
• Designed and implemented stock inventory control system.
• Setup IP video security system.

• JP Morgan ChaseSENIOR TECHNICAL OFFICER
• Managed all hardware/software upgrades and changes 5 call center and computer room relocations.
• Designed, implemented, and provided technical support for all IP audio/video conference systems.
• Led weekly project planning meetings to develop team strategies and define project goals.
• Provided performance reviews for staff.
• Voice planning, design, and implementation for 4 major call centers across the United States.

• Grumman Data Systems SENIOR NETWORK ENGINEER
• Sole responsibility for design and implementation of all 3725. 3745 communications controllers.
• Design and implemented worldwide remote access.
• Remote site project support which included project management, infrastructure design, establishing computer room floor space, premise distribution wiring and electrical.
• Member of Disaster Recovery and Business Continuity team for data network.
• Technical support.

Dean Witter Reynolds Senior Systems Analyst * Responsible for major planning for National and International networks. * Solely responsible for the relocation and integration of Dean Witter data center and communications network from New York into the Sears network located in Dallas, TX.  * Introduced x.25, Dial in security, and Dial Backup to the network.

* Responsible for the hardware planning, implementation, and Network Control at the Lake Success and Jericho locations.* Established the hardware and software requirements for each installation.* Responsible for the ordering of communication's equipment, electrical needs and computer hardware to complete the installation.* Completed all installations and.

Itt Courier Senior Field Engineer* Technical Support for all field engineers* Installed, and maintained customer sites.

Computer Technology, Computer Repair

Activities and Societies: Computer repair and programming

Medical Information Technology