• Develop, maintain, and execute a roadmap of operational and business initiatives (e.g., process improvement, scalability/growth, KPIs)• Partner closely with Executive Management to understand future vision including new service offerings, growth/expansion, and structure.• Collaborate with Executive Management to provide an analysis involving outlining market competition and business opportunities.• Contribute and participate in identifying and establishing financial goals, planning and priorities with Executive Management. • Collaborate across departments to drive business goals and build synergies. • Works with Executive Management and your team to identify innovative strategies and tactics of operational excellence which result in business growth and operational efficiency.• Provide analysis of gross profit factors, market conditions, business volume/mix, competition and operational costs updates regularly. • Keep abreast of current payer regulations, retains current information of third party insurance policies and requirements for reimbursement purposes. • Participate in development, implementation, and monitoring of the business operations plan with related policies and procedures, and assures compliance with all local, state and federal regulatory requirements. • Establish staffing levels that leverage strength and diversity, in addition to leading and developing staff, fostering teamwork, inter-departmental collaboration and staff engagement. • Work on special projects and assume additional responsibility with role and scope of the organization needs as requested and/or instructed by Executive Management.

• Demonstrate and communicate the beliefs and values of BAYADA Home Health Care and The BAYADA Way• Assume full management responsibility for the office operations and functions, including all client services and employee matters• Establish BAYADA as the home care provider and employer of choice• Monitor the quality and appropriateness of all services provided by office and field staff to ensure compliance and client satisfaction• Ensure compliance with all applicable laws, regulations, policies, and procedures• Strategically plan and budget for growth• Oversee marketing and program development• Hire, develop and supervise high potential office employees• Ensure adequate staff education, training, and evaluation• Develop and implement a recruitment strategy and plan for field staff• Employ qualified personnel to maintain appropriate staffing for field and office• Manage the office in relation to BAYADA Key Performance Indicators (KPIs)• Conduct program administration and evaluation• Represent the organization to other groups, agencies, and the general public using accurate public information materials• Inform governing body and staff of current organizational, community, and industry trends• Monitor accounts receivable and collections

• Responsible for collaborating with Partners and senior leaders on strategic planning and execution, managing office staff members and clinical directors, business license management, insurance policy acquisition and maintenance, facilities management, all functions of vendor management (including IT, payroll, legal counsel, third-party benefits administrators, marketing consultants, website design and maintenance, database design and administration, and project-specific consultants)• Human Resources: responsible for overseeing all HR functions for the company, including W-9 and 1099 onboarding, compensation management, payroll, benefits administration (including 401(k) and Section 125 administration), performance management and reviews, policy and procedure development • Financial: managed bookkeeping, AP/AR, contract negotiation, tax preparation, budgeting, purchasing, banking, audit preparation, and response• Project managed all continuous improvement initiatives, new business development strategies, M&A efforts, and special projects as assigned by the Managing Partners

• Co-Founded and lead language services Start-up Company from inception, through business planning, acquiring start-up capital, branding, and expansion• $40,000 profit in first year of operation.• Serving 6 Philadelphia area healthcare facilities, law agencies, courts, and non-profits

The mission of the Face Forward II program is to empower young people involved with the juvenile justice system and awaken their inherent dignity, responsibility, and ability to succeed by providing educational intervention, mentoring, job training, and leadership.This program empowers youth by offering leadership training, job skills training leading to industry-recognized credentials, mentoring, academic assistance, expungement and diversion services, and a host of other services.+ Directed the creation of a multi-state, multi-agency initiative funded by a $5M grant from the U.S. Department of Labor + Oversaw all grant management activities, including project management, strategic planning, fiscal planning, financial modeling, programmatic improvement, quality assurance analytics, compliance, marketing, public relations, human resources, sustainability, and administrative management+ Supervised over fifty employees in multiple locations, including executives, financial experts, quality assurance specialists, operations analysts, and clinical staff MAJOR ACHIEVEMENTS+ Built the program from a 2 employee operation to a full scale social service initiative in 4 months, creating over 50 jobs+ Recognized for service excellence by Thomas E. Perez, Secretary of Labor + Secretary Perez toured our programs, interacted with our clients, and participated in a round-table discussion with our staff and partners + Visited by Charles E. Samuels, Jr., Director of the Federal Bureau of Prisons, accompanied by the entire, nationwide executive staff + Visited by Eugene Schneeberg, Director of the Center for Faith-Based and Neighborhood Partnerships for the U.S. Department of Justice+ Served over 200 eligible clients in first 2 quarters of operation. + Created a unique software interface that tracked individual client and financial data to create customizable reports

Managed a continuous caseload of 12 patients, working with an interdisciplinary treatment team in an inpatient psychiatric hospital + Responsible for over 300 successful discharges + Supervised 5 student interns, 3 of whom were hired by UHS Inc. after successful completion of internship + Nomination and successful completion of the Leadership Academy, a seminar series aimed to prepare capable

Managed a team of professionals as Site Coordinator and Lead Program Developer, providing academic, social, and behavioral support to at-risk children in an after-school program setting+ Directed expansion of the program from 3 to 14 employees, with 300% increase in student enrollment+ Designed, implemented, measured, and analyzed an IRB approved research study through Temple University+ Expanded organizational capacity by facilitating a move from the original site, to a new operating space to accommodate the increase in student enrollment + Developed programing to include certified teachers offering summer school+ Partnered with artists and educators to offer summer classes in poetry, visual art, digital art, music (performance, music production, theater, and dance

Designed and implemented a professional development workshop for 20 Temple University Educators on Social and Emotional Intelligence