Robert Lucero

Robert Lucero Email and Phone Number

Associate Director, IT Shared and Cloud Services at Concentrix @ Concentrix
fremont, california, united states
Robert Lucero's Location
Pueblo-Cañon City Area, United States
Robert Lucero's Contact Details

Robert Lucero work email

Robert Lucero personal email

n/a
About Robert Lucero

I have had various roles during my tenure with this company. Started out as a call center agent in 1992. I quickly found a new role within the company dealing with agent timekeeping and call statistics. I then became an IT support staff and was responsible for managing and maintaining all IT resources (desktops, laptops, software technical support, servers, telephones, network gear and cabling). From there, I moved on to the current role I am in, Desktop Engineering (with a job title of Operating Systems Engineer). My strengths include: GPO (group policy), AD (Active Directory), Desktop Management Suites (SCCM, LANDesk, etc.), troubleshooting and overall great customer service.

Robert Lucero's Current Company Details
Concentrix

Concentrix

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Associate Director, IT Shared and Cloud Services at Concentrix
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Robert Lucero Work Experience Details
  • Concentrix
    Associate Director, It Shared And Cloud Services
    Concentrix Nov 2019 - Present
    Pueblo, Colorado Area
    View
  • Concentrix
    Operating System Engineer V
    Concentrix Feb 2009 - Present
    Pueblo, Colorado Area
    Design, manage, and deploy the following technologies: Active Directory, DHCP, DNS, Group Policy, System Center Configuration Manager (Current Branch). This includes centrally managing an AD and Group Policy designed to standardize Call Center Agent environments across multiple geographies.
    View
  • Concentrix
    It Site Technician
    Concentrix Sep 1998 - Feb 2009
    Pueblo, Colorado Area
    As a IT Site Technician, I was responsible for all technology items used in the Pueblo facility. This included supporting all computer desktops, laptops, phones, network gear, and servers, in use at the site. Provided end users with software support for all software suites used at the site. Managed Lotus Notes e-mail for the site. Also did network cabling as needed.
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  • Concentrix
    Call Center Agent
    Concentrix Dec 1992 - Sep 1998
    Pueblo, Colorado Area
    Worked as a call center agent for various clients. Also during this tenure, I was used to work on percent manned time statistics for agents, time keeping, and some assistance for the LAN Administrator.
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  • Ibm
    Inroads College Summer Internship
    Ibm Jun 1991 - Aug 1991
    Boulder, Co Usa
    Worked on a RS-SQL database project dealing with quality assurance for production line for IBM copy machines. Wrote reports in SQL and presented results at team meetings. Worked other IT functions during the internship including writing mainframe scripts, copy machine maintenance, and phone system setup.
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  • Ibm
    Inroads College Summer Internship
    Ibm Jun 1990 - Aug 1990
    Boulder, Co Usa
    Worked on a RS-SQL database project dealing with quality assurance for production line for IBM copy machines. Wrote reports in SQL and presented results at team meetings. Worked other IT functions during the internship including writing mainframe scripts, copy machine maintenance, and phone system setup.
    View
  • Ibm
    Inroads College Summer Internship
    Ibm Jun 1989 - Aug 1989
    Boulder, Co Usa
    Worked as an intern for incoming college freshman. I was familiar with the internship already as I had worked three high school summer internships for IBM as well (summers of 1986, 1987, and 1988). This year I was introduced to mainframe functions and introduction to RS-SQL database functions.
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Robert Lucero Skills

Group Policy Troubleshooting System Center Configuration Manager Active Directory Technical Support Information Technology Operating Systems Customer Service Dynamic Host Configuration Protocol Desktop Computers System Administration It Operations Domain Name System Software Installation Windows Windows Server Service Delivery Software Documentation Microsoft Office Computer Hardware Internet Protocol Suite Management Windows 10 Windows 7 Desktop Administration Desktop Deployment Desktop Application Support Servers Contact Centers Powershell Service Level Agreements Customer Satisfaction Remote Desktop Protocol Team Management

Robert Lucero Education Details

Frequently Asked Questions about Robert Lucero

What company does Robert Lucero work for?

Robert Lucero works for Concentrix

What is Robert Lucero's role at the current company?

Robert Lucero's current role is Associate Director, IT Shared and Cloud Services at Concentrix.

What is Robert Lucero's email address?

Robert Lucero's email address is ro****@****rix.com

What schools did Robert Lucero attend?

Robert Lucero attended University Of Colorado Colorado Springs.

What skills is Robert Lucero known for?

Robert Lucero has skills like Group Policy, Troubleshooting, System Center Configuration Manager, Active Directory, Technical Support, Information Technology, Operating Systems, Customer Service, Dynamic Host Configuration Protocol, Desktop Computers, System Administration, It Operations.

Who are Robert Lucero's colleagues?

Robert Lucero's colleagues are Prajwal Tandur, Louella Magro, Reginald Van Kruijssen, Chetan John, Wendy Mactal, Kalyani Pardeshi, James Jacalne.

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