Robert Lui Email & Phone Number

• Managed and completed multiple key feature tests, meeting or exceeding desired deadlines. This enabled Engineering, Marketing and Sales teams to meet delivery targets. • Defined, implemented, and executed detailed test cases for Brocade Communications routing and switching features including Layer 3 protocols such as BGP, OSPF, ISIS and other networking related features.• Defined, implemented, and executed detailed test cases for Brocade Communications Layer4-7 SLB features including Layer 4 protocols such as TCP, FTP, SMTP and other L4-7 networking related features• Reproduced and debugged lab test environments, analyzed test reports and communicated issues to engineering. • Communicated test results to QA team in addition to cross-functional teams such as engineering, marketing and technical publications.• Interfaced directly with Technical Support team to resolve customer issues to their ultimate resolution within contractual deadlines. • Responsible for submitting new and verifying fixed bugs into bug tracking database. • Collaborate with team members on multiple software QA projects in parallel.• Responsible for screening and interviewing prospective Brocade QA engineers. Recommendations communicated to senior management.

• Managed and completed multiple key feature tests, meeting or exceeding desired deadlines. This enabled Engineering, Marketing and Sales teams to meet delivery targets. • Defined, implemented, and executed detailed test cases for Foundry Networks routing and switching features including Layer 3 protocols such as BGP, OSPF, ISIS and other networking related features.• Reproduced and debugged lab test environments, analyzed test reports and communicated issues to engineering. • Communicated test results to QA team in addition to cross-functional teams such as engineering, marketing and technical publications.• Interfaced directly with Technical Support team to resolve customer issues to their ultimate resolution within contractual deadlines. • Responsible for submitting new and verifying fixed bugs into bug tracking database. • Collaborate with team members on multiple software QA projects in parallel.• Responsible for screening and interviewing prospective Foundry QA engineers. Recommendations communicated to senior management.• As senior QA engineer, responsible for training and familiarizing new Foundry QA engineers with Foundry products and features.

• Support networking products including Hubs, Layer 2/3 Switches, Routers and Network Management, saving significant cost in areas of RMA and loss of future sales.• Research and replicate complex customer issues in the 3Com lab.• Create and maintain high quality technical solutions for 3Com’s Knowledge Base (3KB) located on 3Com’s corporate web site used by other support engineers, customers, and resellers world wide resulting in less incoming support calls and reduced operating cost.• Install, maintain, upgrade, and troubleshoot network equipment in lab environments dedicated entirely for customer replications, where test results are quickly reported to databases used by both internal and external customers.• Test beta products and provide feedback to division engineering on features, documentation, bugs, and usability for overall product improvement while monitoring beta code releases to specific customer sites, resulting in higher quality products.