Robert Luker Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Researching claims using various computer software. Ensuring printed and electronic files containing sensitive medical data are handled in compliance with privacy laws, policies and regulations. Interpreting rules, regulations, and laws as to how they apply to claims. Reviewing claims to prevent fraud, waste, and abuse. Performing system edits to detect and correct erroneous data. Reviewing forms for completeness, accuracy, and propriety. Processing and researching medical claims from providers for services provided. Establishing open communication with stakeholders to resolve issues or obtain information. Consults with physicians, hospitals, pharmacies, Veterans and Veteran service representatives to obtain additional information for development of claims as necessary.

Arlington, Virginia, Us

Oversaw the screening checkpoint on a daily basis and conducted the distribution of a balanced workforce among employees by making adjustments when necessary. I monitored the flow of screening checkpoints while effectively interacting with the public by giving directions, and responding to inquiries. I resolved all forms of conflict and complaints by using negotiation tactics within a reasonable tone and manner.

Englewood, Co, Us

I provided excellent customer service through one-call resolution on both in-bound and out-bound calls. I utilized a Windows-based computer application program that resolved customer inquiries regarding programming, products, services, billing, and technical issues.

Washington, Dc, Us

Perform as a member of a fire team during drills and live combat Perform hand-to-hand combatAid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Operate two-way radios and signal equipment Process prisoners of war and captured documents Learn to use, maintain and store various combat weaponry (rifles, machine guns, anti-tank mines, etc.)May 2003 we were the first to relieve elements of the 3rd Infantry Division in Baghdad. The 1st and 2nd Battalions in support of Operation Iraqi Freedom and from November of 2000 till May of 2001 I was a part of a NATO-led Kosovo Force (KFOR) peace keeping mission known as Task Force Falcon. I advocated for a safe and secure environment to the residents of Kosovo, while aiding in the mobilization of vehicles, troops and weaponry. I supervised, led and motivated three personnel, to uphold high standards of readiness on their personal gear, and weapons. I recorded and reported this accurate information to a direct-line supervisor that brought about a 75% increase in productivity on all procedures, military equipment, and job performance. I created and prepared display-overlays, operational plans, maps, and report boards, in order to brief Executive Command Group. I took the recorded operations, made evaluations, reassigned priorities and implemented those orders leading an infantry team through offensive and defensive operations providing tactical and technical guidance.

Bachelor Of Applied Science (Basc), Organizational Management Project Management

Associate Of Science (A.S.), General Studies