Highly accomplished and results-oriented automotive professional with a proven track record to drive revenue, maximize profits and provide exceptional customer service. Demonstrated over a twenty year span a professional acumen that effectively restructured business operations with the ability to identify efficiency issues in order to successfully lower costs and optimize net profits. Leveraged a customer service-focused management background to quickly resolve any potential customer issues in a timely and cost-effective manner. Demonstrated the ability to be a team player across all aspects of the automotive operational team while utilizing a hands-on management style. Self-motivated, initiative taking professional with exceptional negotiation and interpersonal communication skills.