Served as Court Clerk for the Honorable Judge Lorie N. Savin.Ran a virtual courtroom from judge’s docket utilizing ZOOM.Interfaced regularly with attorneys and litigants.Compiled, drafted, and e-filed court forms and orders for each case handled.

Filed and processed various legal documents through the courts using MIFile/TrueFile and PACER.Discovery phase – assisted attorneys with research and performed dictation of letters.Handled inbound calls directly from clients to perform intakes to gather key information for attorney review.Reviewed and summarized records for automotive negligence cases.

Provided support to a team of 17 attorneys (including President Michael F. Schmidt) handling auto litigation cases. Worked with all attorneys to draft documents, pleadings, motions, and other case filings.Spent 20 hours training two new Paralegals.Requested, reviewed, and summarized bills and records. Led initiative to gather feedback from Paralegals on the poor quality records we had been receiving from a specific deponent – resulted in positive changes improving… Show more Provided support to a team of 17 attorneys (including President Michael F. Schmidt) handling auto litigation cases. Worked with all attorneys to draft documents, pleadings, motions, and other case filings.Spent 20 hours training two new Paralegals.Requested, reviewed, and summarized bills and records. Led initiative to gather feedback from Paralegals on the poor quality records we had been receiving from a specific deponent – resulted in positive changes improving efficiency and performance. Compiled chronologies of cases. Show less

Managed 40 Guardianships and Conservatorships for Legally Incapacitated Individuals including elderly, mentally ill, criminals, and drug dependent. Prepared legal documents including Responses, Objections, Accountings, Petitions for Travel, Subpoenas, and Petitions for Hospitalization.Completed documentation for clients’ needs regarding insurance and disability, bank account liquidation, life insurance disbursements, Social Security Representative Payee Reports, and debt collection.

Oversaw annual call volume over 230K managing Roadside Assistance supplier for VWGoA.Spearheaded customer experience measurement programs to evaluate overall performance and identify strategies to best address evolving customer needs. Reported directly to Executive Management. Exceeded contractual metrics for top box and top two box CSI from 2007 to 2013.Served as member of VWGoA Corporate Diversity Council.

Managed staff of 74 in partnership with American Automobile Association (AAA). Executed budget management, Profit & Loss, financial projections, and invoicing. Secured 98% AAA Club satisfaction score in 2004.Achieved highest internal client satisfaction rating from 2000 to 2005.