Office Manager
Current•Provide administrative, management and office support to 9 supervisors and 136 Patent Examiners.•Prepare and maintain department’s documentation of policies and procedures pertaining to standard operating protocols.•Collaborate and discuss with Directors and senior management on innovative incentives to increase examiners’ productivity, strategic methods to reduce errors and proactively improve programs/systems to increase speed and allow for a more user-friendly interface environment.•Receive and process high-level/confidential documents involving Personal Appraisal Performance (PAPs) upon requests by supervisors.•Manage and update employee’s user profile using SPE management database to maintain their personal information, production status figures and promotional information.•Enter, review and retrieve data utilizing systems including HR-Connect, SMD, PALMs, Docket Management and PAC for claims and promotional processes; generate and review reports for tracking productivity purposes.•Generate, compile and review biweekly reports involving examiners’ production status and issue oral/written warnings for patent examiners that are not apace with the standard productivity level.•Oversee and monitor custodian reports to track office’s equipment inventory and ensure an adequate stock of office supplies.•Manage calendars for the Director, supervisors and examiners in scheduling conference calls, appointments and meetings.•Provide general office support including answering phone calls, taking down messages accordingly and performing tasks such as copying/faxing and filing.•Facilitate and assist in ad hoc tasks and resolve problems involving missing documents, unsigned papers and dress code re-enforcement.
