Robert Ly Email & Phone Number

Alexandria, VA

• Provide administrative, management and office support to 9 supervisors and 136 Patent Examiners.
• Prepare and maintain department’s documentation of policies and procedures pertaining to standard operating protocols.
• Collaborate and discuss with Directors and senior management on innovative incentives to increase examiners’ productivity, strategic methods to reduce errors and proactively improve programs/systems to increase speed.
• Receive and process high-level/confidential documents involving Personal Appraisal Performance (PAPs) upon requests by supervisors.
• Manage and update employee’s user profile using SPE management database to maintain their personal information, production status figures and promotional information.
• Enter, review and retrieve data utilizing systems including HR-Connect, SMD, PALMs, Docket Management and PAC for claims and promotional processes; generate and review reports for tracking productivity purposes.

Alexandria, VA

• Assisted customers on choosing stone selections, provided price estimates and handled their questions/inquiries in a helpful and professional manner.
• Indexed and taken measurements for existing countertops and prepared new countertops by cutting precisely the exact aligned allotments in preparation for new replacements.
• Fabricated and installed granite and marble countertops for residential homes and commercial businesses.
• Generated, processed and organized paperwork for shop and customers upon sales.
• Provided general office support including mail distribution, filing, copying and faxing.
• Operated forklift machinery and motor pallet jacks for mobilization of heavy products.

Associate'S Degree, Computer Science

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