Robert Lyall Email & Phone Number

Remote Local is an IT support company situated near Colchester in Essex. We aim to provide IT support for homes and businesses to suit all needs and budgets.

London, United Kingdom

DatacenterDynamics is a full service B2B information provider at the core of which is a unique series of events, magazines and education programmes tailored specifically to deliver enhanced knowledge and networking opportunities to professionals that design, build and operate data centres.IT MANAGERWorking with the senior management team at the London HQ, responsible for all technology in the organization. Manages two direct reports as well as third-party teams and suppliers.• Leading a UK/Mumbai IT team; coaching, mentoring and training; balancing requirements with preferred 3rd party consultants and sub-contractors.• Maintaining and developing IT policy; working with the senior management team, integrating technological improvements and innovation and developing the company strategy.• Managing contracted and employed IT support staff in London and Mumbai offices; planning and implementing all office change initiatives.• Designing and implementing infrastructure in both HQ and the seven other worldwide offices.• Identifying IT requirements, in line with corporate strategy, and purchasing.• Developing budgets and reporting to C-level managers and the Board.• Liaising with third party suppliers and both setting and agreeing SLAs.Prime Achievements• Oversaw the migration of over 200 accounts from an externally hosted Exchange service to a Google Apps solution over a period of several weeks. This also involved the training of the staff, many of whom were resistant to the migration.• Responsible for an HQ move to a new build office. Commissioned all technology in the new build, from cabling and internet to telecoms and AV. Provisioned an office of 100 staff in one weekend. • Overseeing a major review of systems and providers in order to organize the technology function more efficiently in terms of well-defined processes and predictable outcomes. The changes arising from this analysis are expected to approximately halve technology expenditure.

Project ManagementHelping to bring together the different strands of highly complex web projects, maintaining stability and cohesion through the project lifecycle. Client liaison.TestingChecking Front- and Back-end systems for usability, errors, browser independence.

London/New York

• Headed IT department in magazine publishing / events company.• Leading a US/UK IT team; coaching, mentoring and training; balancing requirements with preferred 3rd party consultants and sub-contractors.• Maintaining and developing IT policy; working with the senior management team, integrating technological improvements and innovation and developing the company strategy.• Managing contracted and employed IT support staff in London and the New York offices; planning and implementing all office change initiatives.• Identifying IT requirements, in line with corporate strategy, and purchasing fleet and specialist items. • Developing budgets with the FD and reporting spend to the Board.• Liaising with third party suppliers and both setting and agreeing SLAs.• Maintaining the asset list and software licensing compliance (ManageEngine Asset Explorer).• Responsible for network design and maintenance.• Provided desktop support for 40+ users, on-site and remotely.• Formulated company IT policy and communicated at board/CEO level. • Responsible for IT/Web budgeting.• Remotely managed IT contractors in New York office from London.• Set up and managed cloud systems for company email, web hosting and file sharing / collaboration.• Responsible for network edge security and site-to-site VPN. Also antispam/antivirus strategies. • Designed and implemented company backup policy.• Set up server infrastructure for DNS, FTP, web, file and mail services.• Produced documentation and trained staff on software/systems.• Supported Art Dept Apple Macs and integrated Apple technologies into main ‘Wintel’/Linux infrastructure.

Ma, Cultural And Textual Studies

Ba (Hons), English