Responsible for ensuring the successful performance of the store in line with regional targets. Managing my team Department Managers to ensure we are working in a way that achieves and continuously improves store results, through the Customer, Colleague, Operations and Performance Scorecard measures.Responsible for coaching, development and performance management of Deputy Store Managers on accountable areas. Ensuring that individuals have the best opportunity of performing to their optimum and that the store and region has a healthy succession pipeline.Responsible for ensuring that all Statutory and Company regulations regarding Hygiene, Fire, Health and Safety and Store Security are followed to protect Customers, Colleagues and the business interests of the company. Ensuring we operate within a spirit of teamwork, collaboration and communication across the store to create a positive and high performing working environment. Achievements -Worst performing store on the region for last year, now currently fourth best performing within the region, third best within its cluster.Store accountable profit currently 18.58% +1.25% better than budget - Best performance in the last 5 yearsSuccessfully Labour Matched the Store to meet Business needs - saving 42k against budget so far this year.Improved Store Moral - through relentless communication, being fair and consistent with feedback and Performance managing. - 15% increase in colleagues satisfaction from 64%Reduced unknown loss to 0.72% from previous result of 0.98% by implementing daily routines and procedures.

Sussex and Surrey RegionDeputy Store Manager,; in a number of different stores since 2009Responsibilities- Responsible for ensuring the successful performance of the store in line with regional targets. Managing my team Department Managers to ensure we are working in a way that achieves and continuously improves store results, through the Customer, Colleague, Operations and Performance Scorecard measures. alongside the store managerResponsible for coaching, development and performance management of Department Managers on accountable areas. Ensuring that individuals have the best opportunity of performing to their optimum and that the store and region has a healthy succession pipeline. Responsible for the business planning and decision making. Achievements-Turned six poor performing RED Stores, to Stores achieving GREEN on all the Key Performance Indicators.Continued sales growth of 6% (; ) in Hayward's heath store with no investment - in tough trading conditionsSuccessfully Labour Matched the Stores to meet Business needs - Stores to have a 10% recruitment margin and to be within a 5% mismatchImproved Store Moral - through relentless communication, being fair and consistent with feedback and Performance managing. - 25% increase in colleagues satisfaction from 50% Reduced absence in line with store targets - from 9% to 5% to the regional expectations. Reduced unknown loss in Store with in the Business plan targets by maintaining daily routines and procedures. Hayward's Heath store from a previous result of 0.58% to 0.48% which was better than the 0.50% stretch target setRunning each store successfully in the absence of the Store Manager. Hayward's heath from Feb2013 - Nov2013, The store in this time was ranked number 1 within cluster 1 (Large stores) for performance

Responsible for the running of the Gardening and electrical department in the absence of the store managerEnsuring the departments operated in a safe way for the colleagues and customers Achievements- Opened the Sutton branch on time to the deadlines set-by helping manage the contractors on siteWorking closely with the suppliers to ensure a full range of products were available for opening

I joined as the Trainee Management Scheme and on completion became a Produce Manager. Responsibilities-Responsible for achieving all the key performance indicatorsEnsuring that the products sold were of great quality providing a great working environment for the colleagues Achievements-25% uplift in salesBecoming the centre of excellence for the region for produce - where I would train future ManagersWhilst I was undertaking my Management Training I also took on an additional Role at the Sunglass Hut, Gatwick Airport (Airside) where I had to engage with customers from diverse backgrounds, and quickly gain their confidence and trust in the brand to reach our sales targets on a daily basis.