Robert M. Email & Phone Number

Suffolk, England, United Kingdom

Ipswich, England, United Kingdom

working on a busy service desk supporting the hospitality industry. Remote supporting MS Office 365, Gmail accounts, and dealing with printer issues / setting up printer access in a mixed Windows and Citrix environment.

Norwich, United Kingdom

Installing new desktop pcs and Laptops, upgrading existing kit with new installations of Windows 10 via network boot and USB sticks throughout Suffolk and Norfolk.Completing pc audits alongside any installations completed.

Norwich, United Kingdom

Providing 1 st level service desk support in a mixed telephone, E-mail, and customer walk-infront desk environment for staff, students, and visitors to the university. Providingpredominantly software support to users own and university supplied devices, includinglaptops, tablets, phones. Supporting office365 and university specific software and printing.User account management using Active Directory and a bespoke application (Spot) includingsetting up visitor accounts… Show more Providing 1 st level service desk support in a mixed telephone, E-mail, and customer walk-infront desk environment for staff, students, and visitors to the university. Providingpredominantly software support to users own and university supplied devices, includinglaptops, tablets, phones. Supporting office365 and university specific software and printing.User account management using Active Directory and a bespoke application (Spot) includingsetting up visitor accounts, managing access requests for staff and students. Access cardmanagement, including new, lost, change of access levels, faulty cards. Passing on incidentsand requests to 2 nd line support for Staff beyond our access levels. Show less

Ipswich, United Kingdom

Providing 1 st / 2 nd level service desk support for various major companies who use Windowsand Linux based servers within the AWS environment. Working on a busy service desk andbeing one of the first points of contact for most requests and issues raised, we resolved asmany issues and routine requests as possible using Linux / Windows skills. Only passing overto the relevant specialist teams to resolve if beyond our knowledge or access levels.

Colchester, United Kingdom

Providing administration support to underwriters using bespoke software. Raising identifiedbugs with central IT ensuring the business units are kept apprised of any developmentsrelating to their issues.

London, United Kingdom

Providing 1 st / 2 nd level helpdesk and desk-side support for approx 225 users onsite andapprox 100 users globally using remote desktop. Supporting; software, desktops, laptops,servers, Desk phones (including dealer board phones), BlackBerrys, and Mobile Phones. Useraccount management using Active Directory. Building pc’s and laptops, creating images usingghost imaging software. Purchase order management. Project management. Mentoring lessexperienced colleagues. Setting up… Show more Providing 1 st / 2 nd level helpdesk and desk-side support for approx 225 users onsite andapprox 100 users globally using remote desktop. Supporting; software, desktops, laptops,servers, Desk phones (including dealer board phones), BlackBerrys, and Mobile Phones. Useraccount management using Active Directory. Building pc’s and laptops, creating images usingghost imaging software. Purchase order management. Project management. Mentoring lessexperienced colleagues. Setting up video conferencing and IT equipment ready for internaland external meetings. Show less

Ipswich, United Kingdom

Mar 2001 – Oct 2006 CP Ships Ltd / Hapag-Lloyd (UK) LtdRegional I.T. Support /Helpdesk Analyst /IT CoordinatorIT Coordinator.1 st level desktop and telephony support for 60 users covering two sites in Liverpool. Databackup management, including off-site storage. User account maintenance using ActiveDirectory. Imaging and Building PC’s / LaptopsRegional IT Support (2).Returned to original site to provide 2 nd level desktop supportHelpdesk Analyst1 st Level… Show more Mar 2001 – Oct 2006 CP Ships Ltd / Hapag-Lloyd (UK) LtdRegional I.T. Support /Helpdesk Analyst /IT CoordinatorIT Coordinator.1 st level desktop and telephony support for 60 users covering two sites in Liverpool. Databackup management, including off-site storage. User account maintenance using ActiveDirectory. Imaging and Building PC’s / LaptopsRegional IT Support (2).Returned to original site to provide 2 nd level desktop supportHelpdesk Analyst1 st Level support on a European helpdesk for 2000+ users, ensuring SLA’s are met. Trainingnew helpdesk members. Hardware / software rollouts at various offices nationally Useraccount management using Active DirectoryRegional IT Support (1)1 st / 2 nd level desktop support for 230 users covering four sites nationally. 1 st level telephonysupport at two of the sites. Hardware and software purchasing management. Office movemanagement, including floor plan creation. Training room management. Apply regularsoftware updates / patches for pc’s and laptops. New user inductions for PC / Systems. Databackup management including off-site storage. Active Directory User account maintenance.Imaging and building PC’s / Laptops Show less