Robert M. Email & Phone Number

United States

Las Vegas, Nevada, United States

Established a proper workflow to migrate devices from Intune to JAMF for a seamless user experience.o Established an efficient workflow and procedural framework for effectively notifying and engaging all IT stakeholders during major changes.o Experienced in all aspects of Endpoint Management – Configuration Profiles, Policies, App Deployments, Restrictions, Software.o Developed user friendly Workflows and App installations in the Self-Service Portal.o Provide executive Support… Show more Established a proper workflow to migrate devices from Intune to JAMF for a seamless user experience.o Established an efficient workflow and procedural framework for effectively notifying and engaging all IT stakeholders during major changes.o Experienced in all aspects of Endpoint Management – Configuration Profiles, Policies, App Deployments, Restrictions, Software.o Developed user friendly Workflows and App installations in the Self-Service Portal.o Provide executive Support for local and remote users.o Worked closely with the Las Vegas Management team to plan and execute IT upgrades for the depot.o Managed and maintained over 150 computers.o Trouble shooting applications, software and hardware. Upgrading and patching of all clients through WSUS and SCCM. Exchange 2016/2013, O365. Cisco Call Managero Managed and maintained all Local Infrastructureo Troubleshooting the OSI model for expected usabilityo Copiers and Printers - First level support of printer support. Ordered and stored all toner for the different models of equipment. Escalated and communicated with Canon support when needed.o Switches – Changed VLANS on ports for proper networking connectivity for the different types of devices.o Purchased New Equipment – For upgrades and new employees, I purchased and configured the machines to the hardware and software specs that IT management expected for each asset. Show less