Robert M. Email & Phone Number

Bracknell, Gb

Bracknell

Development of 'back office' Support functions, infrastructure and processes to help grow the sales, profits and customer service provided to our Waitrose B2B Customers, both in the UK and Internationally. Create and develop a continuous improvement culture and establish an efficiency programme with the B2B operations team to reduce operating costs. Develop my team to become a high performing team. Increase the levels of enjoyment, learning and personal growth in all areas. Working on numerous projects including being heavily involved in the largest IT implementation program for Waitrose to date. Managing 3rd party operational relationships, agreeing measures and key KPIs and customer service metrics.Manage operational projects, assess the impact of the change and mitigate any risks.Appointed to support a product supply pilot program working with a major fuel station retailer at the time it was the largest strategic proposition Waitrose were engaged in.

Bracknell

Supported multi-million-pound international accounts by working closely with customers, suppliers and supply chains to coordinate the end-to-end export process.Managing the end to end order and delivery process for UK and International orders ensuring all procedural and legal requirements are met. Managing the procurement of direct sourced goods and driving commercial opportunities to optimise all key customer metrics. Building complex reports understanding market trends in different countries to drive commercial opportunities.Building strong relationships with all customers and challenge order related issues communicating appropriately and in a timely manner with internal and external parties. Understanding our customer needs and support all new Business to Business customers by working with internal stakeholders.

Bracknell

Fleet

Making banking simple, personal and fair, by offering straightforward services. Driving stock market investments for customers Balancing a portfolio of savings worth over £5 million Providing customers with advice on our full range of products including mortgages /insurance/ stocks and shares through to core banking and savings products. Building meaningful relationships with my customers, and working with colleagues to look after their day-to-day and long-term needs

Business Studies /, 3 A Levels 1 As Level

11 Gcse'S A* - C