Robert M. Email & Phone Number

London, Gb

London, England, United Kingdom

Providing support to several key areas at PPL PRS Ltd, including Customer Services, Standard Accounts, Complaints, Quality Assurance and Learning and Development. Ensuring correct implementation of PPL’s public performance licensing schemes by PPL PRS. Liaising with PPL and PRS’ Legal and Public Policy teams to respond to high level queries and complaints. Working with PPL, PRS and PPL PRS Senior Management and Commercial Partnerships teams to improve business processes. Working with PPL PRS Licensing teams to identify revenue opportunities through improvements to licensing policies.

London, United Kingdom

Maintaining an expert knowledge of PPL’s public performance licensing schemes. Developing and implementing new public performance tariffs. Supporting PPL’s public performance licensing teams by supporting training and dealing with complex queries regarding tariffs, policies and legislation. Assisted with launch of PPL PRS Ltd by testing the new CRM system, delivering training and providing post-launch onsite support.

London, United Kingdom

Managing a portfolio of overdue accounts and attempting to collect payment prior to sending to external solicitors. Responsible for several complex, high-profile cases. Conducting online research to ensure premises details are correct and identify additional revenue opportunities. Working with external solicitors to build a strong case prior to commencement of Legal Proceedings. Identifying any issues during proceedings and reviewing Defences when filed to minimise risk to the company.

London, United Kingdom

Handling a variety of inbound calls, letters and emails from customers. Providing comprehensive information on music licensing. Actively involved with the implementation of the new Amateur Sports Club Tariff. Produced documents to help others understand the more complex aspects of the tariff such as licensing Jukeboxes. Developed a strategy to manage the workload. Provided customers with an objective and detailed breakdown of the changes to copyright legislation. Explained to customers in clear and simple terms the details of the new tariff and how it is used to calculate their licence fee.

Making Business to Business calls advertising products and services. Creating opportunities for increased custom. Collecting feedback on existing products.

Pgdip Uk, Us & Eu Copyright Law, Law, Merit

Bachelor’S Degree, Music & Arts Management, First Class (Honours)