Robert Nelson Email & Phone Number

San Francisco, California, Us

San Francisco, Ca, Us

-Prospected leads via phone and email leading to 85k in MRR-Communicated with prospects to understand their current process, needs, and best suited next steps-Worked with AEs to ensure they understood prospects’ pain points and needs-Effectively utilized Salesforce, Outreach, Slack, Zoom, Gmail, Google Calendar, and Google Sheets-Mentored new employees through training on tools and processes, shadowing, and weekly meetings-Led the Impact Team for the Chicago office which worked with local charities each quarter

Pleasant Prairie, Wi, Us

-Placed product orders via phone and email ranging from $50-$20,000-Advised customers with product questions and made helpful recommendations-Resolved issues with damaged products and missing shipments-Educated new customers on products and service expectations-Effectively communicated to uphold Uline’s mission of speed, passion, and operational excellence-Active listening and attention to detail led to an error free fourth quarter in 2019 (672 orders)

-Analyzed market information to ensure accurate appraisals-Created appraisal files by inputting information from MLS listing, county assessor, and sales contract-Focus was critical for correct appraisals that mortgage lenders could trust

-Interacted directly with customers-Ensured reliable and quality service-Positive attitude was essential for customers' satisfaction

-Directly involved in shipping merchandise to the main store-Entrusted to take care of thousands of dollars of merchandise-Had to make sure each order was correct or else risk the loss of profit for the business

Warrensville Heights, Oh, Us

-required effective communication with customer including answering questions that customers might have-Had to bring a positive attitude everyday because of the constant interaction with customers-Had to be alert at all times so customers could be checked out swiftly