Robert M Wimer

Robert M Wimer Email and Phone Number

Retired @
Robert M Wimer's Location
Charlotte, North Carolina, United States, United States
Robert M Wimer's Contact Details

Robert M Wimer personal email

n/a
About Robert M Wimer

Retired

Robert M Wimer's Current Company Details
N/A

N/A

Retired
Robert M Wimer Work Experience Details
  • N/A
    Retired
    N/A Jan 2022 - Present
    South Carolina, United States
    Currently Retired
  • Oldcastle Materials Inc.
    Support Desk Analyst, Tier Iii - Major Incident Manager
    Oldcastle Materials Inc. Aug 2015
    Charlotte, North Carolina
    • Major Incident Management / Support Roleo Owning and leading the major incidents throughout their lifecycle as per the major incident process.o Weekly reporting of all major incidentso Ensuring completion of and tracking, archiving all post incident reports• Quality Assurance/Training/Coachingo Hold quality meetings with Tier I and II Analysts weekly to review tickets and calls. Ensure that call quality and customer service is being met by listening to the calls with the analysts and then providing feedback on areas of improvement, etc.o Training of new services or applications, knowledge base articles and ongoing applicationso Coaching when necessary on technical items or applications currently supported by the SD• Knowledge Management - Assist with:o Creating and Maintaining knowledge management articleso Communication of new knowledge base articleso Submittal and Approval of new knowledge articleso Training of new Knowledge SOPs or Articles• Advanced software / local area network technical support including but not limited to:o Active Directory and Office 365 user administration; OnBase Account Functions; OPS Tools Requesto Telogis telematics support and General Remote Access account issues.o Own escalations for hardware and applicable software when Tier I and Tier II through to resolutiono Assist partners on troubleshooting technical problemso Work with other IT functions and/or technicians to resolve or properly close loop processo Manage a team and individual case queue.• End User Computing responsibilities (imaging, configuration, installations, lifecycle management etc)o Oldcastle Materials image management for North Americao Testing of new operating systemso Maintenance of recommended and compatibility list hardware, software for end userso Asset Management; System Maintenance; Software and License procurement and distributiono Active Directory supporto Other Duties as assigned
  • Direct Solutions
    Owner
    Direct Solutions Apr 1984
    Founded in 1984 by Robert M. Wimer, Direct Solutions is backed with 30+ years of industry experience Direct Solutions provides top-notch all computer solutions for a starting company at cost you can afford! along with great customer support - a combination that can't be beat!Through our commitment, experience, and expertise Direct Solutions has established a business relationship with our customers that will last a lifetime!
  • Oldcastle Materials Inc,
    Systems Admin Team
    Oldcastle Materials Inc, Jan 2018 - 2018
    Atlanta, Ga
  • Duke Energy Corporation
    Enterprise Help Desk Analyst
    Duke Energy Corporation Mar 2014 - Jul 2014
    Charlotte, North Carolina Area
    Supporting 38,000+ employees and 14000+ ContractorsRSA, Kudro, Mainframe, Active Directory, AirWatch, Courion, AdministrationEinstein Knowledge BasePisccaso (BMC Remedy) Ticketing system
    View
  • Time Warner Cable
    Tier I Supervisor, Hdi Team Lead
    Time Warner Cable Jan 2006 - Oct 2013
    • Supported corporate users, fielding application questions concerning LAN/WAN networks, business telephone services, Microsoft Office products, Netscape, Internet Explorer, active directory password resets, onbase, RSA secure server applications, kitrana, peoplesoft v8.0 and other various applications• Using Remedy for ticket generation• Doing various weekly reports• Working with division and corporate users to troubleshoot and fix various issues• Incident Managment
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  • Patterson Internet Consulting
    Technicain & Senior Programmer
    Patterson Internet Consulting Sep 2001 - Oct 2005
    Customer Support / On-Site Installation / Desktop Support / Help desk analyst• Supported Help Desk/Desktop Support Environments, fielding application questions concerning LAN/WAN networks, business telephone services, Microsoft Office products, Lotus Notes, Attachmate Extra, Norton, • Panda, Nod32, Mcafee Antivirus and various spyware programs, RAdmin, Netscape, Internet Explorer software.• Installed, upgraded, configured and ordered new computers, software, cables, printers, graphics, boards, memory, modems, storage peripherals.• Created and maintained access database for Asset management.
  • Goodrich
    Inventory Control / Asset Management / Purchaser / Special Projects / Telephone Technician And Help
    Goodrich Oct 2000 - Aug 2001
    • Supported Help Desk/Desktop Support Environments, fielding application questions concerning LAN/WAN networks, business telephone services, GUI, Tivoli and Perfect Tracker Service desk, Microsoft Office 97, Lotus Notes, Attachmate Extra, Norton Antivirus, PCAnywhere, Netscape, Internet Explorer software.• Installed, upgraded, configured and ordered new computers, software, cables, printers, graphics, boards, memory, modems, storage peripherals.• Worked on G3R Definity phone system and Inituity audix voice mail system, • Maintained assets for 200 Plus employees, Inventory included but not limited to invoices GPO’s, budgeting and asset assignment, Created and maintained access database for Asset management.• Created and maintain various daily, weekly and monthly reports.
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  • Interact Electronics Marketing Inc.
    Retail Solutions Engineer
    Interact Electronics Marketing Inc. Nov 1995 - Aug 2000
    Positions Held with InterAct: Installation Project Manager, Field Service Supervisor, Manufacturing Control Technician and Field Service Technician• Created and maintain various daily, weekly and monthly reports.• Maintain an accurate Inventory control system for 15 Million dollars of product. • Assessed client needs and recommended appropriate products or modifications.• Developed and implemented time-saving data analysis techniques, very accurate in all areas of work.• Established national account for shipping and reduced cost by 1/2 million in first year.• Analyzed competitor products, kiosk and server requirements for future hardware products.• Developed solutions as part of quality management team. • Closely coordinated with all departments to ensure smooth operation of all future in-store installations.• Established goals and objectives, developed policies and procedures, recruited and trained staff, and initiated and enhanced systems.• Developed valuable professional rapport with operations managers, marketing officers, and clients and set standards for product development, service delivery, and customer relations.

Robert M Wimer Skills

Troubleshooting Technical Support Active Directory Windows Management Hardware Telecommunications Software Installation Bmc Remedy Windows 7 Team Building Help Desk Support Microsoft Exchange Microsoft Sql Server Integration Vendor Management Visio

Robert M Wimer Education Details

  • Lancaster Technical College
    Lancaster Technical College
    Programming
  • Ibm Training Center
    Ibm Training Center
    Rpg I, Ii Programmer
  • Lancaster Catholic High School
    Lancaster Catholic High School
    General

Frequently Asked Questions about Robert M Wimer

What company does Robert M Wimer work for?

Robert M Wimer works for N/a

What is Robert M Wimer's role at the current company?

Robert M Wimer's current role is Retired.

What is Robert M Wimer's email address?

Robert M Wimer's email address is ro****@****nal.com

What is Robert M Wimer's direct phone number?

Robert M Wimer's direct phone number is +170444*****

What schools did Robert M Wimer attend?

Robert M Wimer attended Lancaster Technical College, Ibm Training Center, Lancaster Catholic High School.

What are some of Robert M Wimer's interests?

Robert M Wimer has interest in Guitar, Children, Economic Empowerment, Civil Rights And Social Action, Numbers And Cgi Creation, New Technologies, Singing, Human Rights, Animal Welfare, Building Websites.

What skills is Robert M Wimer known for?

Robert M Wimer has skills like Troubleshooting, Technical Support, Active Directory, Windows, Management, Hardware, Telecommunications, Software Installation, Bmc Remedy, Windows 7, Team Building, Help Desk Support.

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