Robert Ma Email & Phone Number

Richmond Hill, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Understanding the clients needs and fulfilling their shopping needs while showcasing additional products in a respectable manner without showing signs of eagerness.- Treating all clients as if they are guests welcome to my personal home; giving them all the respect and attention they deserve.- Daily goals were given and achieved on daily basis. Also helped in assisting all team members in closing a sale and offer a helping hand when needed.- Adhering to VM guidelines and ongoing… Show more - Understanding the clients needs and fulfilling their shopping needs while showcasing additional products in a respectable manner without showing signs of eagerness.- Treating all clients as if they are guests welcome to my personal home; giving them all the respect and attention they deserve.- Daily goals were given and achieved on daily basis. Also helped in assisting all team members in closing a sale and offer a helping hand when needed.- Adhering to VM guidelines and ongoing new directives from head office weekly thereby incorporating newness in each category for visibility.- Packaging products in a presentable manner and personalizing touches such as spraying fragrances on the tissue paper and adding additional bows to enhance conversation sum up and client final experience.- Improvising and creating new visual displays for the whole store including window display.- Following visual guideline orders and coordinating colour palates to match everything.- Fulfilling duties for our start of day / end of day walk thru. Such as taking photos of the store, adjusting the clothing, fixing rails so it’s all aligned, windex the surfaces, and spray the atmosphere with fragrances. Making all these adjustments to perfect the store prior to store opening or closing.- Help assist in buyers buy book. From preparing each look in the book to adding descriptions on to each product. - Assisted with incoming shipments, ticketing, stocking items, reworking the BOH for a better retrieval flow.I am a team player and I am always encouraging the team to strive and work better because I believe the work field is like a family. We all need to support and push one another to become better. Show less

Toronto, Ontario, Canada

Yorkdale

- Delivering a luxury experience by assessing needs, making personalized recommendations while maintaining a lasting relationship with local and international clients.- My passion is to elevate client experience, therefore engaging with them and romancing our products is what I do best. I always introduce my clients to exotic leathers and fine jewellery because you can never judge a person by his our her attire. - Meeting the demand of the business in a fast-paced environment while… Show more - Delivering a luxury experience by assessing needs, making personalized recommendations while maintaining a lasting relationship with local and international clients.- My passion is to elevate client experience, therefore engaging with them and romancing our products is what I do best. I always introduce my clients to exotic leathers and fine jewellery because you can never judge a person by his our her attire. - Meeting the demand of the business in a fast-paced environment while going above and beyond to deliver a luxury experience.- Consistently hitting sales targets and quotas on a daily and monthly basis.- Assist with training and development during the on boarding process of new advisors. - Being a mentor to both new and senior colleagues by guiding them through the path of excellence.- With passion dedicated, a Instagram account was created to help increase brand awareness and sales.- Exceeding multiple goals set out by the company to propel both my own business and the business itself.- During the Covid lockdown, I was top sales who went above the target expecatations by generating the most sales by calling clients from home and reaching out to clients with my business account. Show less

North York, Ontario, Canada

Handled inbound customer service and sales calls in an efficient and professional mannerSpreading awareness of my vocal expertise by casting my customer interactive recordings to both new and senior colleagues to guide them though the path of success.Assisted customers in making the most out of their mobile devices and plans by offering additional services and products.Demonstrated excellent customer service skills by taking ownership in assisting, researching and resolving customer… Show more Handled inbound customer service and sales calls in an efficient and professional mannerSpreading awareness of my vocal expertise by casting my customer interactive recordings to both new and senior colleagues to guide them though the path of success.Assisted customers in making the most out of their mobile devices and plans by offering additional services and products.Demonstrated excellent customer service skills by taking ownership in assisting, researching and resolving customer issuesAchieve hitting sales targets and quotas on a weekly basis with bonus incentives Show less

Lan Kwai Fong

- Led and trained a team of 10 staff members to serve guests with great attention to detail and provide optimal customer service- Implemented new food and drink concepts to increase foot traffic and revenue and improve dining experience for customers- Managed in-house special events and budgets- Created new weekly and special-event menus- Implemented new presentations for table setting and plating- Managed dining room bookings and seating arrangement to increase table… Show more - Led and trained a team of 10 staff members to serve guests with great attention to detail and provide optimal customer service- Implemented new food and drink concepts to increase foot traffic and revenue and improve dining experience for customers- Managed in-house special events and budgets- Created new weekly and special-event menus- Implemented new presentations for table setting and plating- Managed dining room bookings and seating arrangement to increase table turnovers- Followed up with guests on a regular basis to ensure a high level of customer service was delivered by my team- Ensured a consistent and professional appearance was maintained by my team as per corporate standards Show less

Mississauga, Ontario

• Prepared and cleaned tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled reservations, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, and communicated specific customer needs to the kitchen• Maintained a consistent dining experience for all guests (i.e. delivered items, offered desserts… Show more • Prepared and cleaned tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled reservations, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, and communicated specific customer needs to the kitchen• Maintained a consistent dining experience for all guests (i.e. delivered items, offered desserts and drinks, removed finished courses, replenished utensils, and refilled glasses)• Prepared mixed drinks and served table-side wine for service• Issued receipts, accepted and processed payments• Greeted all guests warmly with appropriate and professional greetings• Adhered to grooming and appearance standards consistently Show less

Markham, Ontario

• Prepared and cleaned tables for guests (i.e. Place settings and table decor)• Maintained a consistent dining experience for all guests (i.e. delivered items, offered desserts and drinks, removed finished courses, polished and replenished utensils, and refilled glasses)• Liaised with all guests warmly using appropriate and professional greetings• Adhered to strict grooming and appearance standards consistently

Markham, Ontario

• Led and trained staff to serve guests with great attention to detail and provide optimal customer service• Created innovative alcoholic beverages to enhance drink menu • Implemented late night specials to increase traffic and revenue during late-night hours• Managed restaurant supply levels and maintained inventory• Prepared tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled… Show more • Led and trained staff to serve guests with great attention to detail and provide optimal customer service• Created innovative alcoholic beverages to enhance drink menu • Implemented late night specials to increase traffic and revenue during late-night hours• Managed restaurant supply levels and maintained inventory• Prepared tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled reservations, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, and communicated specific customer needs to the kitchen• Maintained a consistent dining experience for all guests (i.e. delivered items, offered desserts and drinks, removed finished courses, polished and replenished utensils, and refilled glasses)• Prepared mixed drinks and served table-side wine for service• Issued receipts, accepted and processed payments• Assisted with special events as needed (i.e. Weddings)• Greeted all guests warmly with appropriate and professional greetings• Adhered to grooming and appearance standards consistently Show less

Markham, Ontario

• Excelled from a bus boy position to a member of the wait staff• Prepared and cleaned tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled reservations, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, and communicated specific customer needs to the kitchen• Maintained a consistent dining… Show more • Excelled from a bus boy position to a member of the wait staff• Prepared and cleaned tables for guests (i.e. Place settings and table decor)• Maintained knowledge of current menu choices, specialties and menu deviations• Handled reservations, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, and communicated specific customer needs to the kitchen• Maintained a consistent dining experience for all guests (i.e. delivered items, offered desserts and drinks, removed finished courses, replenished utensils, and refilled glasses)• Prepared mixed drinks and served table-side wine for service• Issued receipts, accepted and processed payments• Greeted all guests warmly with appropriate and professional greetings• Adhered to grooming and appearance standards consistently Show less

Markham, Ontario

• Promptly served guests in multiple rooms• Handled reservations, directed customers to their rooms, presented menus, suggested dishes, assisted in drink selection, and communicated specific customer needs to the kitchen• Made a variety of cocktails and other bar drinks to suit customer requests• Cleaned and maintained all 23 karaoke rooms thoroughly and in a timely fashion

Markham, Ontario