As a Senior Manager of Market Operations at Oliver Space, I oversee the end-to-end delivery of furniture rental services to customers in multiple markets. I manage a team of operations specialists, technicians, and delivery partners, ensuring quality, efficiency, and customer satisfaction. I also collaborate with cross-functional teams to optimize processes, systems, and inventory management. With a Bachelor of Science in Logistics Management from The Ohio State University Fisher College of Business, I have over eight years of experience in operations management, eCommerce fulfillment, and CPG production. I have worked with leading companies such as Peet's Coffee and Amazon, where I led teams, projects, and initiatives to improve operational performance, customer loyalty, and business growth. I have developed skills in problem solving, communication, first impressions, and self-awareness, which enable me to deliver results and value to Oliver Space and its customers. I am passionate about creating innovative and sustainable solutions for the furniture rental industry, and contributing to Oliver Space's mission of making home feel like home.