I focused on creating, developing, and implementing training programs to improve employees' skills. This included assessing needs, working with department heads, and organizing sessions that fit schedules. I monitored training effectiveness through feedback and adapted programs to stay current with industry trends, contributing to team members' growth and success.• Consulted with individuals looking to train in IT education to change or enhance their career.• Demonstrated ability to communicate extensive product knowledge about IT operations and career paths.• Maintained frequent individual interaction with students in relation to their training program.• Applied accounting practices, data management and program analysis.• Coordinated technical training program processes, enrollments, and cancellations.• Produced myriad reports, prepared proposals, coordinated and attended trade shows.• Continuously owned targets built and managed a robust pipeline of prospective students.• Demonstrated a strong understanding of CRM and student management.• Mentored junior staff members that attributed to a 15% increase in their revenue.• Networked and cultivated relationships on an ongoing basis to drive results.• Displayed proactiveness in establishing a relationship with Ft. Hood, one of the largest military bases in the US by fostering this opportunity, it is still producing ongoing revenue.

I was in charge of fostering client relationships, understanding their needs, and crafting customized solutions. This entailed proposing, negotiating contracts, and ensuring project success. I collaborated across teams, consistently surpassing sales goals. I meticulously tracked interactions, updating the CRM, while adapting to evolving client preferences.• Managed the training for a base of individuals, including using significant product training to advise the individual on the training programs best suited to the individual’s needs.• Worked directly with Sales Manager and General Manager to set management policy relative to training programs and schedules offered and delivery methods.• Maintained individual interaction and assisted in individual meetings/discussions on issues related to company training needs, creative execution, accounting practices, data management and program analysis.• Monitored, analyzed, and reported on the results of individual training to the individual.• Coordinated technical training programming, enrollments, and cancellations.• Provided technical support and help desk assistance.