Robert Mack Email & Phone Number

Houston, Texas Area

Houston, Texas Area

Continuing education of Business Analysis methods and tools.

Houston, Texas Area

★ Help new and existing customers with setting up and navigating their hosting packages.★ Diagnose and troubleshoot various broken website issues, including error pages, blank pages and broken themes and plugins.★ Aid customers in maintaining and utilizing their hosting packages and websites by guiding them through the use of their cPanel, Web Host Manager and Customer Portals.★ Assist customers in making DNS changes to their domains, configuring email settings related to SMTP, POP3, IMAP and incoming/outgoing server information.★ Understanding customer needs and advising them of the products and services that would benefit them and their websites the most, such as SiteLock, Codeguard and SEO and Design Services.★ Basic guidance to customers on the use of various website building platforms such as WordPress, HostGator Website Builder, Joomla and Weebly.★ Provide top notch customer service to new and existing clients to maximize customer retention and satisfaction.★ Basic Linux command line utilization to help find and resolve issues pertaining to DNS, email, domain registration, exceeding processes and server issues.

Lafayette, Louisiana Area

Acquired sub-sea and positioning data for clients to present to BOEMRE.Worked closely with client representatives in the field and project managers in the office to provide services and equipment for successful and timely job completion needs.Created final job completion reports and visual printouts for our clients and project managers detailing final positions of installations, platform removals, job specific anomalies and anchor setting positions.Provided solutions and recommendations for various challenges experienced in the field by using various analytical and problem solving skills.

Broussard, Louisiana

Utilized WinCNav navigation software as well as set up and maintained various computer workstations.Assisted clients in adhering to the guidelines and rules set forth by MMS.Supplied navigation and positioning services for barges, dive boats and lift boats.Shift supervisor for the Geo-Physical Department on numerous jobs.

Lafayette, Louisiana

Utilized Starfix navigation software as well as set up and maintained various computer workstations.Used many different software applications, including SeaSpy, Marine Magnetics and ISIS.Used many different Geo-Physical equipment products including SideScan Sonar, Magnetometer, Fathometer and Sub-bottom Profiler.Worked closely with other personnel to monitor USBL systems.