Helping SMB's improve their customer experience processes and increasing agent productivity & customer satisfaction

Workplace are on a mission to inspire everyone to change the way they work together, helping to change the way organizations communicate & collaborate.

- Responsible for creating, identifying and nurturing over $6.6m in new business.- Generate business from new and existing customers through evangelism efforts and reaching out at industry events and speaking engagements on criteria that supported Openet.

Credebt Exchange® is a online based exchange that enables business invoices to be offered as Exchange Traded Receivables for sale in volume, or on a wholesale basis.

Provide outbound sales and product support to merchants regarding risk policies and procedures, product up sell via telephone and email. Demonstrate the ability to create, add, edit and troubleshoot auction seller products, website seller tools, and all other products and services provided to eBay/PayPal customers.Serve as the single point of resolution for the customer for at least 98 percent of merchant contacts handled. Assist customers with product information and site navigation.Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses. Assist the merchant in the selection of the correct PayPal product for his business needs. Provide consultative advice on new products or features that would benefit the Merchants through Up sell or Inbound campaigns.Develop and maintain cross functional proficiency within selected departments, including buyer product information and Risk Operation.Responsible for attending ongoing training and developing knowledge in all areas of the department as well as industry knowledge relating to small businesses, risk management and on-line business practices.

Engaged in the WebInnovate programme which develops talent for Ireland's high-growth Internet & digital technology sectors, and offers a Level 8 Degree in Digital Technology, Development and Innovation awarded by Dublin Institute of Technology (DIT).Focusing on the help & development of digital products and services for international markets.Digital Product Management (and "Growth Hacking")Technical Project ManagingDigital Sales & Marketing Management for Export MarketsResponsive Design (Wordpress & Shopify)Digital Entrepreneurs & Start-up FoundingApp DevelopmentProduct Management and Global Digital MarketingResponsive Design