Robert Macleod

Robert Macleod Email and Phone Number

Senior Technical Analyst
Robert Macleod's Location
Rothesay, New Brunswick, Canada, Canada
Robert Macleod's Contact Details

Robert Macleod personal email

About Robert Macleod

Robert Macleod is a Senior Technical Analyst. Colleagues describe him as "I worked with Rob as co-team leads of an IT Service Desk. He helped drive a lot of policy and procedural improvements in that role. He is hardworking, focused and goal orientated. It was truly a pleasure to work with him."

Robert Macleod's Current Company Details

Senior Technical Analyst
Robert Macleod Work Experience Details
  • Netadmins Inc.
    Proactive Services Team Lead
    Netadmins Inc. Nov 2023 - Sep 2024
    Saint John, New Brunswick, Canada
    Monitor call queues, create, assign, and escalate tickets as needed, and Manage Pri1 tickets.Responsible for training and mentoring, SOP creation and enforcement, Ensure that SLA's are met.Assist ServiceDesk and field team with issues as they come up.Complete weekly review of tickets.Purchase Application licenses as needed.Review & access email or alerts, triage alerts properly as necessary.Provide secondary on call support to team after hours.
    View
  • Netadmins Inc.
    Service Deak Team Lead
    Netadmins Inc. Nov 2023 - Sep 2024
    View
  • Netadmins Inc.
    Proactive Services Analyst
    Netadmins Inc. Sep 2023 - Nov 2023
    Saint John, New Brunswick, Canada
    Ticket management, tier 2 support providing break fix, email, phone support and escalating tickets to the required department, Provide on call support after hours
    View
  • Jd Irving
    Senior Technical Analyst
    Jd Irving Nov 2012 - Sep 2023
    Saint John, New Brunswick, Canada
  • Gnb
    Helpdesk Analyst
    Gnb Mar 2009 - Nov 2012

Robert Macleod Education Details

  • Compucollege
    Compucollege

Frequently Asked Questions about Robert Macleod

What is Robert Macleod's role at the current company?

Robert Macleod's current role is Senior Technical Analyst.

What is Robert Macleod's email address?

Robert Macleod's email address is rb****@****ail.com

What schools did Robert Macleod attend?

Robert Macleod attended Compucollege.

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