SourceOne is a consulting arm of Veolia North America, a leading provider of energy related solutions. Key member of a self-directed team responsible for overseeing all daily account management functions within a high-volume portfolio with a constant focus on maintaining and driving consistent growth of existing/renewable revenue. Foster and maintain positive, ongoing relationships with decision-makers within key accounts by developing a proficiency with client requirements and consistently providing applicable solutions. Serve as initial Point of Contact (POC), liaising between clients and interdepartmental personnel with regard to the identification/rectification of client service issues. Identify and capitalize on prospective opportunities to increase account penetration rates within existing accounts through cross-selling techniques and high-impact client presentations.

Drove critical metrics through in-depth operational data and infrastructure analysis, evaluation of current operating procedures and creation of detailed analytics. Analyzed and identified areas in need of enhancement, presented solutions and led projects. Facilitated system utilization training initiatives for users. Communicated effectively with users. Developed an exceptional ability to determine user needs and business requirements and translate requirements to IT teams as a support to development and upgrades. Conducted meetings with internal staff, outside contractors and project stakeholders to determine budgets and milestones, as well as staff accountabilities and chain of command. Gathered data, reviewed all internal processes and incorporated business plans to streamline costs by establishing system requirement testing strategies and open lines of communication.

Auditing and Compliance Took training courses on US futures markets and the regulatory environment. Analyzed financial statements to ensure market participants met certain standard to maintain market integrity. Member of a team assigned to conduct a three week audit on four companies in the Los Angeles area; including confirming net capital calculations, verifying self-regulatory standards, and reviewing anti-money laundering procedures

Worked with Dr. David Merriman on a pilot study of cigarette excise tax in the city of ChicagoCollected data, organized research, and assisted with study

Led lakefront tours of the city of Chicago Assisted in Segway and tour salesLoyola University Economics Department