Robert Maher Email & Phone Number

Ireland

Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

Managing and developing all relationships with sales channels, third party support partners and multiple support center departments.Leading, directing and developing the Insurance, Services, Retail and Repair Team.Develop an understanding into the requirements and operating environment.Ensuring full compliance with the Central Bank’s regulatory requirements.Reviewing the customer proposition, sales processes and implementing changes accordingly.Work closely with Financial Services Coach, Compliance Manager and all other major stakeholders.Analyzing insurance penetration rates, insurance claims, contact rates and the over all customer experience, thus identifying business opportunities to determine the scale, scope, financial return and opportunities whilst considering potential risk on stakeholders.Responsibility for insurance fulfillment including repairs, returns and call center contact (Customer Journey)Planning and managing key insurance projects.Reviewing and improving the operational and technical efficiency of processes and systems. Ownership of added value customer service contact points to drive the customer experience to be the best in class within the CPW & CPCW estates, ensuring best-practice sales techniques & maximum Insurance penetration.Involvement in Innovating the product range and services to ensure long-term competitiveness and profitability.

3Rd Floor Office Suites, Omni Retail Park, Santry.

Insuring that all retail repair escalations and queries are addressed and responded to in a prompt and professional manner within SLA and to respond efficiently to any request for support from retail business.To be the main point of contact between CPW and our external repair partners and handset suppliers.To insure that all RMA requests for handsets are completed and process with manufacturers. To work with repair partners to ensure that repair SLA is constantly adhered to and reporting the same. To develop, implement, monitor and report on clear and simple in store repair processes to enable retail to operate at peak efficiency. Liaising with GIS, IBM and UK IT support to resolve PIE errors and IMEI conflicts which may arise. Ensure that all repairs processes keep our customers, internal and external at the heart of what we do. Out of hours PIE User acceptance testing once a quarter to ensure any new initiatives being launched have full functionality for retail repairs function. Any and all issues must identified, reported and resolved with minimal impact to retail. Working closely with Finance Dept. to resolve all stock and repairs related finance queries. Breakdown and report on repair partner invoices on a monthly basis to the finance team. To report on uncollected repairs charges and work with retail operations in driving best practice in stores.

County Dublin, Ireland

County Dublin, Ireland

Henry Street Dublin

Member

Member of institute for Year 2019 - 2020

Certificate, Radio Production, Fetac Level 7

Activities and Societies: Sports & Social Society DJ Society Radio Production, Business Studies, Social Studies, Computer Skills, Sound.