Robert Mainwaring Email and Phone Number
Most recently, I have worked tirelessly within customer service. I was promoted internally within two years to a manager position within Arvato CRM Solutions. I have extensive experience of complaints handling, working with other departments and individuals to meet client expectations, maintaining client and customer relations, training, quality and coaching responsibilities, problem solving and decision making, communication and interaction and meeting SLAs. My IT literacy and typing speed is very high at 94wpm, and my written English communication is of highest quality due one of my hobbies of writing a blog. Outside of work I am a huge sports fan, enjoying rugby, cricket, American football, basketball and a host of others. I love my food and drink and enjoy to cook in my spare time, as well as go on walks and keep very up to date with current affairs.
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Ground CrewBritish Airways Aug 2023 - PresentLondon Heathrow Airport, England, United Kingdom -
Customer Service ManagerArvato Crm Solutions Feb 2022 - Jun 2022Slough, England, United KingdomMost recently I have been a Customer Service Manager at Arvato for Scotland's Census 2022. Here, I trained and coached my team of agents from scratch to perform their role and managed their day to day expectations. I provided the team with my own extensive notes and training documents, as well as email templates and canned responses, where appropriate. Weekly quality assessments ensured they were performing their job to the best of their ability. Additionally, the role included extensive complaints handling of all kinds across all communication platforms. This fast paced job oversaw hundreds of interactions per day across the team, ensuring each one maintained the requirements of the client's expectations. Unfortunately, I was made redundant as there were no new roles within the company as the contract ended. -
Subject Matter Expert (Customer Service)Arvato Crm Solutions Feb 2021 - Jan 2022Slough, England, United KingdomMy role here involved extensive complaints handling and other administrative tasks for the English Government's Green Homes Grant Scheme. Problem solving and decision making here was crucial due to the nature of the most serious complaints - avoidance of repeat contact was especially vital when companies are owed amounts of money over six figures. Working with other departments in order to obtain successful outcomes was often required. Excellent interpersonal skills were required to maintain external relationships with customers.
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Customer Service RepresentativeArvato Crm Solutions Jun 2020 - Jan 2021Slough, England, United KingdomHere I was a customer service representative for the fashion brand Zara. I learnt, understood and implemented all the core skills of customer service to the highest standard. This included customer relations and satisfaction, practice of multiple communication platforms including telephone, email, webchat and social media. After 3 months, I was given the responsibility of administrative tasks behind the scenes including case handling and processing, as well as some complaint handling. There was also an opportunity to aid and mentor new agents with little experience.
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Skilled LabourerPdm Construction Ltd Jun 2018 - Mar 2020Surrey, England, United KingdomConstruction worker, aiding day-to-day processes of building extensions, kitchens, bathrooms and outdoor structures for private properties.My role included groundworks, installing and building outdoor structures such as decking, laying patios, constructing sheds or large outhouses, painting and decorating, construction of stub walls, GRP and other kinds of flat roofing, installing multiple kinds of insulation.
Robert Mainwaring Education Details
Frequently Asked Questions about Robert Mainwaring
What company does Robert Mainwaring work for?
Robert Mainwaring works for British Airways
What is Robert Mainwaring's role at the current company?
Robert Mainwaring's current role is Student at Swansea University.
What schools did Robert Mainwaring attend?
Robert Mainwaring attended Swansea University.
Who are Robert Mainwaring's colleagues?
Robert Mainwaring's colleagues are Christopher Featherstone, George Burn, Marty Byron, Kayleigh Fernandes, Christopher Thomas, Simon Patel, Louise Cotter.
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Robert Mainwaring
United Kingdom1bennettsassociates.com -
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1civilservicesinc.com -
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