Robert Major Email & Phone Number

• Liaised with project primes to develop Business Readiness Testing (BRT) which identified defects or gaps prior to operationalizing, improving revenue leakage and system performance. • Planned and coordinated daily/weekly meetings for overview sessions to acquire sign-off prior to BRT. Provided overall BRT status once testing commenced, ensuring all teams were aware of any defects/gaps that were detected and worked to correct it within the BRT timelines. • Supported Development team by… Show more • Liaised with project primes to develop Business Readiness Testing (BRT) which identified defects or gaps prior to operationalizing, improving revenue leakage and system performance. • Planned and coordinated daily/weekly meetings for overview sessions to acquire sign-off prior to BRT. Provided overall BRT status once testing commenced, ensuring all teams were aware of any defects/gaps that were detected and worked to correct it within the BRT timelines. • Supported Development team by improving and implementing controls that reconciled multiple reports, highlighting anomalies which saved time. • Supported Rating and Billing Assurance platform when required to meet timelines for mass table updates, correcting discrepancy and executing new data for detecting rating error. • Ensured all documentation for system specifications, procedures, guidelines and matrix/inventory were updated enabling project/development team quick access to evaluate system impacts, preventing operational controls variances when new enhancements were introduced. Show less

Toronto, Canada Area

• Reconciled all Wireless and Cable usage trending controls from networks and billing platforms, using excel macros and attaining timelines resulting in daily billing trigger run deadlines. • Validated trending reports spreadsheets to identify anomalies, resulting in a recovery of 30% in billable usage records, informed appropriate IT groups to investigate and followed-up on, to ensure issue was resolved within established timelines and reran reports for… Show more • Reconciled all Wireless and Cable usage trending controls from networks and billing platforms, using excel macros and attaining timelines resulting in daily billing trigger run deadlines. • Validated trending reports spreadsheets to identify anomalies, resulting in a recovery of 30% in billable usage records, informed appropriate IT groups to investigate and followed-up on, to ensure issue was resolved within established timelines and reran reports for validation.• Supported new products that impacted usage controls, helped modify spreadsheets, tested macros deployment and trained staff on method to recognize anomalies once product was launched. Show less

• Managed pricing code implementation as a project prime for Reference Table, recognized project requirements and changes to be keyed into the system meeting User Acceptance Testing (UAT) and production launch timelines. • Oversaw team daily activities, acted as liaison between business and offshore groups; assisting with troubleshooting errors, answering inquiries, providing training and support resulting in Dealer Codes implementation.

• Assessed, validated, and updated new/existing Program Development Processes (PDP) builds and successfully launched Rogers Rewards Program and Dealer Codes for specific applications tables (V21 and ELMS online). • Prioritized projects to meet business needs, for a successful implementation. • Liaised with functional teams to obtain or clarify data relating to projects.

333 Bloor St

• Reviewed PDP documents ensuring business requirements were built accurately resulting in increased revenue. • Designed and developed test cases based on business requirements to identify defects resulting in revenue loss and boost customers satisfaction. • Executed test cases and validated output in Amdocs V21 billing ensuring that all programs met the expected revenue results and identified system limitations preventing successful launch. • Documented and tracked all defects… Show more • Reviewed PDP documents ensuring business requirements were built accurately resulting in increased revenue. • Designed and developed test cases based on business requirements to identify defects resulting in revenue loss and boost customers satisfaction. • Executed test cases and validated output in Amdocs V21 billing ensuring that all programs met the expected revenue results and identified system limitations preventing successful launch. • Documented and tracked all defects that did not perform as expected, offering solutions or raising the issue with IT for further investigation resulting in an updated defect guide for future reference. Show less

• Identified and suggested areas of improvement by using SQL data gathering to analyze high call volume and revenue loss reports, making recommendations on invoice improvement that was implemented to reduce revenue loss and increase customer satisfaction. • Collaborated with cross-functional project teams regarding code, invoicing and presentation and identified system limitations and improved initiatives that drove increased customer satisfaction while reducing operational… Show more • Identified and suggested areas of improvement by using SQL data gathering to analyze high call volume and revenue loss reports, making recommendations on invoice improvement that was implemented to reduce revenue loss and increase customer satisfaction. • Collaborated with cross-functional project teams regarding code, invoicing and presentation and identified system limitations and improved initiatives that drove increased customer satisfaction while reducing operational costs.• Reviewed, cleared, and reported issues from issue log based on customer usage and invoice, through research, ensuring business and customer needs were met. Show less

• Accurately validated PDP document template prior to UAT testing and production implementation; used reference documents to research similar type of plans, eliminating errors for a successful launch and maintained revenue profitability. • Contributed to invoice system rebuilds with high visibility and verified project guidelines were built accurately, minimizing revenue leakage. • Performed post-production validation for accurate billing using SQL and Vission21 and ensured… Show more • Accurately validated PDP document template prior to UAT testing and production implementation; used reference documents to research similar type of plans, eliminating errors for a successful launch and maintained revenue profitability. • Contributed to invoice system rebuilds with high visibility and verified project guidelines were built accurately, minimizing revenue leakage. • Performed post-production validation for accurate billing using SQL and Vission21 and ensured profitability margins were maintained.• Received the Revenue Assurance Excellence award for “extraordinary contributions". Show less

I• Prepared daily reports monitoring dropped call volumes.• Investigated and escalated any anomalies from dropped volumes.• Extracted call records in order to investigate all dropped codes.• Identified any dropped calls or network issues, escalated problems to obtain fix.• Provided analytical support in other areas ensuring usage accuracy

• Scoped, identified and escalated billing issues and revenue opportunities using Vision21, Excel, Felix, Webfocus, PC Docs and Exceed.• Completed all assignments within aggressive timelines to meet deliverable date.• Created and modified reports using MRE Webfocus.• Responded to billing inquiries from customer care through flat files.• Performed and conducted revenue recovery clean ups

• Converted and transferred more than 80,000 major accounts within Vision21. Worked with Finance and IT to ensure all transferred accounts were correct while meeting aggressive timelines• Reconciled customer’s invoices ensuring accuracy and customer satisfaction• Analyzed system errors establishing correct procedures to prevent future errors

• Investigated and processed pricing plan changes, correction of product codes, incorrect entries on accounts via error reports, adjusted and reconciled accounts as needed.• Assisted in training and supporting CSR’s on CSIT functions