Robert Malec Email & Phone Number

Stamford, Ct, Us

677 Washington Boulevard Stamford Ct

Corporate and Trading Floor Support Analyst• Provide desktop services, phone and remote desktop support to traders and corporate users• Duties include; logging, tracking all user problems, escalation with other teams to ensure timely resolution of more complex issues, provide the highest-level of service, reliability and accountability• Troubleshooting of Market Data applications such as Bloomberg, Reuters, Factset• Troubleshooting Windows XP & 7, and 10 local profiles, drive mapping, Outlook profiles, Office, IE, Firefox, Adobe, SnagIt, McAfee, MindAlign, Avistar, Lync, Skype • Wireless voice\data – enterprise activation of new or replacement Blackberry Iphone and Android devices• Installing and troubleshooting Bloomberg, & Factset application on the Blackberry• Scheduling and deployment of remote SMS applications to users computers during\after market\office hours• Participated in support and issue meetings, Ping machines, resolving DNS, WMI, out of disk space and SMS issues• Coordinate with other IT groups which handle networks and local group policy to resolve issues• Manger for the corporate Desktop services during interim of reorganization of IT services• Facilitated breakout of six floors in new building including the setup of equipment for over one hundred employees per floor• Coordinated coverage of FT and Temp employees, including interviewing and hiring• Oversee 175 seat BCM location

Stamford Ct

• Trading floor support for USC. Transferred internally to DTS support in San Francisco in February 2000.• Transferred to DTS in NY 299,February 2002. Returned to Stamford in August of 2003.• Primary responsibilities include Desktop Support: Corporate Finance, Private Banking, and Trading Floor desks and workstations• Support of wide selection of Microsoft applications as well as proprietary applications• Server support for the San Francisco site. Server support included hardware upgrades software upgrades, and rack mounting new servers.• Hardware and software upgrades to workstations, laptops, and servers as needed• Rolm phone support, including creating phone accounts and network/installation of equipment• Responsible for daily backups and restores as required using Veritas Backup Exec• Assisted remotely with the customer base in several other locations. Including, but not limited to El Segundo, Dallas, and Houston• Assigned as Team Lead in STM Corporate desktop services • Appointed as Deputy to DTS Manager and handled all duties and escalations in his absence

Rye Brook, New York

• Support of 2 Compaq Proliant 4500/5000 servers, 2 Compaq Prosignia 300 servers with Windows NT 4.0• Support 150-node business markets customer center within a Token Ring environment• Responsible for installation of server-based applications and creation of daily backups• Provide software support for MSOffice 97, 3270/TN 3270 Emulation, and ArcServe backup software• Desktop installation of Windows 95, Windows NT 3.51, and Windows NT 4.0• Configure network interface cards and TCP/IP protocol • Maintain equipment inventory• Converted 150 users from OS/2 2.11/NT 3.51 to Windows NT 4.0• During renovation of facilities, moved 150 users into temporary work area and back to permanent work locations with little or no impact to the customers

Associate'S Degree, Associate Of Applied Science In Electronics, G.P.A. - 3.7

Business Administration