Robert Malmanger Email & Phone Number

Miami/Fort Lauderdale Area

Boca Raton, Fl

Created a new retention department for Health Insurance Innovations and The Insurance AcademyStructured a new department by interviewing and hiring of employees while creating individualized roles designed to maximize the conservation of lost business and empowering staff to have their own responsibilities Implemented introduction scripts and created an outline of rebuttals to overcome objections made by customers who intended on cancelling their policiesCreated a protocol of procedures for all staff to follow to ensure legal compliance for customer protection while maintaining a high percentage of customer win backs Trained sales staff to be proactive with their own business (or customers) before situations escalated to a cancellation requestDemonstrated exceptional communication skills to develop and maintain relationships between corporate office and support staff to resolve immediate client needs and to continue a regular method of reporting weekly production

Boca Raton, Fl

Served in a leadership role by taking responsibility for training new agents and fronters on product and sales strategiesCultivated business relationships by developing a network of residual clients and referrals based on emphasis on customer care and product placement Exceeded sales goals by initiating and closing prospective customers through multiple lines of insurance products.Managed personal accounts for all clients through underwriting and product placement to daily follow ups and customer service.