• Managing engagements for clients focusing on assessment of current state, identification of process gaps, implementation of initiatives, and tracking of benefit• Driving results in a wide-range of healthcare engagements including Charge Capture, Revenue Cycle, Clinical Denials, Utilization Management/Case Management, appropriate patient statusing, and Physician Advisor program improvement• Project managing electronic health record system implementation and optimization including assisting with system design, monitoring build timelines, and educating users

Lead Quality and Operational growth efforts in Texas as an emerging market for Equality Health. Key Achievements:• Analyze claims and HIE data to identify areas of opportunity for performance improvement initiatives in emerging market• Develop operational strategies based on payer contracts to improve care coordination and value-based measure compliance• Identify population health strategies for physician offices to improve member outcomes, meeting HEDIS and chronic conditions measures requirements

Oversee all Ambulatory Operations for Adult Medicine and Obstetrics Service Lines. • Responsible for the financial and operational success of responsible service lines. • Ensures the direction and implementation of operating policies and initiatives• Actively assists to develop Practice and Operations Managers to develop Site-Specific Action Plans, budgets and tactics for assigned practices. • Directs the work and operations of the clinic to ensure the success of each practice.

Ambulatory Quality, Patient Safety, Clinical Education, & Nurse Triage• Manage a staff of 10 nurses, providing a variety of clinical support services to clinical staff in the Physician Organization comprised of 700+ primary care and specialty physicians.• Implemented Clinical Education Steering Committee to assure key stakeholder input in the clinical initiatives for development and roll out within the Physician Organization• Developed and implemented Medical Assistant certification program for over 400 medical assistants• Established clinical competencies and Medical Assistant training programs for ongoing education and skills validation• Developed training modules and materials based on clinical need to support Medical Assistants, Managers, and Clinical Leadership• Advancing the awareness, knowledge, and reporting of patient safety events, leading to campaigns focused on falls prevention, medication safety, and two patient identifiers• Established the Quality Committee to include quality metrics, patient safety, and education initiative reporting• Lead team of Nurse Triage agents to support safe dispositions of patients with emergent symptoms for group of 130+ Primary Care Physicians.

• Managed a staff of 3 managers and over 80 staff members• Achieved superior patient satisfaction metrics• Established new call center priorities to focus on staff education, call quality monitoring, abandonment rate reduction to less than or equal to 5%--a 15% improvement over 2016.• Led construction and opening of new The Woodlands OSM clinic, combining 6 physicians practices and integrating 20 staff members. As of February, favorable to budget by 16%. Brought all support services in-house in TW to centralize support and focus on the development of site-specific needs.• Directed the development and implementation of new pre-collection process utilizing Price Estimator, collecting approximately $150,000 pre-surgical payments and DME. o This process also improved patient satisfaction and reduced write-offs by assuring cost transparency prior to the placement of DME.

The Greeley Company provides hospital and physician leaders with consulting, education and other professional services to identify and resolve regulatory and operational opportunities to assure CMS conditions of participation.Key Achievements:• Evaluated healthcare processes and provided recommendations based on regulatory compliance to ensure nursing documentation accuracy. • Assessed nursing agency staffing to make certain that the highest level of care is provided. • Provided direct oversight of development of policy and procedure development for Health Information Management to meet CMS compliance

Worked as a consultant developing and implementing ambulatory clinical healthcare applications, including Centricity Physician Office. Identify process flows and needs for improvement; configured EHR systems and forms to meet workflow and business demands; implemented, trained and supported changes.

Design, develop, test, and build ambulatory electronic medical record (EpiCare Ambulatory EMR)Function as lead in current and post go live workflow analysisWork with practice management team to plan implementation of practice management systemObtained EpiCare Ambulatory Certification

Project Manager--Evaluated, Analyzed, Trained, Implemented, and Supported a variety of Healthcare Clinical Computer Applications, specializing in nursing documentation. I worked specifically with the following products: Eclipsys Sunrise Clinical Documentation, General Electric's Physicial Office (formally known as Logician--Ambulatory Electronic Medical Record), a "home-grown" web application, and General Electric's Quantitative Sentinel (Labor Delivery Recovery and Post Partum documentation system).

Worked in all intensive care units providing direct patient care. Floated as needed to all ICU's. In addition to routine intensive care patients, I also cared for patients on mulitiple medicated drips ventilators, CVVHD, and Balloon Pumps.

Orchestrated and performed direct patient care efforts in a perioperative setting: Emergency, Radiology, Preop, PACU, and post operative acute care