I manage key contracts with the Department of Veteran Affairs, such as supporting the Office of General Counsel and Secretary of VA / Congressional / Legal Affairs (SCLA) Product Line through the GCAM contract.

Provide insights and leadership advice around User Experience and Human Centered Designed principles to ensure the end users are the focus of our government contractual offerings.

Lead the Product, PMO, UI/UX, and Marketing teams as we continue to deliver cutting edge and modern products that focus on the B2B and B2C spaces around all aspects of payment processing and funds movements. - Oversee the product roadmap for all new offerings and enhancements to existing solutions; ensuring customer and user satisfaction.- Implement best UI/UX practices for Research and Design principles by empowering my designers to research and always design, while also teaching the team how to conduct feedback sessions and manage surveys.- Created and managed the pricing models for our solutions, focused on meeting margin targets while partnering with key vendors to support our solutions while keeping costs to clients competitive.- Presentation to the C-suite with using data to determine prioritization of the roadmap and reviewing prior quarters to identify how to implement the pros and cons into the future roadmap.- Implemented best practices of UX Research principles through the organization in preparation to build a formal UX Research team.- Budget management for Marketing, PMO, and UX teams year-over-year to focus on how to leverage all funds in the most meaningful ways to grow the company.- Competitive analysis on our closes direct competitors and also leaders in web based platforms to stay innovative in the technology space.- Vendor management and vetting for all 3rd party vendors/technology that FirsTech partners with for our solutions.- Implement all processes within each team to ensure that everyone is focused and contributing the best they can; this includes SDLC processes, task intake tracking, marketing calendars and intake, and product process time framing.

Currently in my role, I work closely with the Customer and Operational Research teams to deliver best-in-class tools for our internal HR/Workforce team to hire the right candidates quickly, efficiently, and with innovation.

In the role of Product Direct for Core Services teams, I work with bright individuals that help to guide the development teams around Data Science, Mobile Innovations, Platform Software and Security, Email and Messaging, Search, Data and Analytics, User Experience Design and Research, and Functional Framework for dependent Product lines.The Core Services team is the backbone of CareerBuilder's products around Recommendation, Matching, Security, Reporting, Messaging, Searching, Design, Research, and Modeling.Daily tasks include:* Managing multiple Product and Dev teams* Ensuring quality and consistent of deliverables* Accomplishing team goals that match the companies goals* Provide the tools and means to help develop the teams in my organization* Direct the roadmap and deliverables for all release cycles

Develop and implement a standardized process for all aspects of UX Research. This includes working with Product Owners, Designers, and Developers within JIRA to ensure consistent and valid UX Research studies collects user feedback at all touchpoints of a feature's life cycle.

As Product Manager II, roles and responsibilities include:- Develop system requirements from conception to implementation, with aspects of support after implementation.- Working with Sales and Marketing team to develop requirements to compete with competitors and market demands.- Heavily involved with customer communication to collect their feedback (UX research sessions) to identify pain points and best practice to help drive future requirements/design decisions.- Create User Assistance videos to highlight key functionality of features in the product that are used to guide users.- Help to create exercises and conduct demos for all stakeholders within the company.- Works with multiple teams throughout the product's system life cycle which includes UX (designs), Development (functionality), Sales (pitching), and Support (help and user assistance).

My role includes creating functional requirements, developing wire-frames, working with UX, Development, and Support teams, addressing customer requests, and presenting at conferences and webinars.Previously, I was tasked with providing UX analysis and research to the UX and Innovation Design teams to ensure user based feedback is incorporated.

My role included conducting formative and validation studies for new releases as well as providing expert analysis/feedback on current products. I was also tasked with providing UX analysis and research to the UX and Innovation Design teams to ensure user based feedback is incorporated into design decisions.

Perform user experience research and design for a wide range of companies seeking the skills and knowledge of Human Factors professionals.•Designed, led, and executed both qualitative and quantitative research usability tests for formative and summative phases of product development; as well as needs analysis testing and work flow recommendations.•Worked with clients within the medical field, consumer electronics and corporate call centers. A few examples of the studies I have been involved in included comparison of Smart TVs, Pediatric Crohn’s medication kits, Electronic Health Records, insurance call center website evaluation, consumer websites and diabetic device implementation and training materials. •Duties included creating SOW per client RFPs, developed moderator guides and recruitment screeners, client management, moderating sessions, data logging and report writing which included top line as well as formative reports.

Conduct lectures for two sections of Introduction to Human Factors (HF 300) during the Fall 2012 semester.•Instructed multiple sections of HF300: Introduction to Human Factors Principles and Fundamentals. My duties consisted of developing lesson planes, creating lectures and tests and holding lectures for undergraduate students. I also aided other faculty members with research projects and covering their classes when needed.

Aid the Engineering Department with Quality Assurance, Work Standardization, Time Studies, and Scheduling. Used Arena Simulation Software to create a computer model of various departments and analyze the results of changes made to those departments.

Aid Dr. Dahai Liu and Mr. Eric Vaden with class documentation, such as test, home works, and lectures. Provided guest lectures to undergraduate human factors courses. Conducted research to publish in journals and conferences. Aided with accreditation and program coordination.

Created and implemented a training program using Best Western International practices and hotel policies. Training focused on customer interactions, hotel procedures for taking reservation, checking guest in and out of the hotel, and handling guest's complaints. Created a training manual for the Opera Property Management System, which the hotel used.

Front desk agent tasked with providing guests information about the facilities and local areas. Provide pertinent information about attractions which the guest would benefit from. Checked guests in and out of the hotel as well as making reservations.