Robert Malpass Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham, North Carolina Area

Business Development Manager for Ferguson Waterworks North Carolina business group (Asheville, Charlotte, Kernersville, Fayetteville, Raleigh, Greenvillle, Jacksonville and Wilmington locations). Responsible for sales growth of strategic product lines including Geosynthetics, Erosion Control, Tools and Small Equipment. Other responsibilities include growth and profitability of North Carolina sales counters and the promotion of Ferguson Online to NC contractors and municipalities.

Greenville, North Carolina Area And Raleigh-Durham, North Carolina Area

• Responsible for bidding projects and meeting project deadlines.• Project management including submitting material for engineer approval, purchasing and logistics of material arrival at jobsite.• Main contact for major Water Treatment/Wastewater Treatment Plant contractor in the area with jobs in NC and VA

Greenville, North Carolina Area

Service Center Manager ·Responsible for day to day operations management, including: Managing internal service center operations to meet/exceed P&L objectives Overseeing development of leadership competencies that drive individual and team goals Meeting customer and shipment metrics, including time to fill and expediting orders Development, implementation, and monitoring of programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – and measurement and reporting of the results Hiring, training, development of service center personnel Assisting account managers in the identification, acquisition, and retention of customers Management of inventory, receivables, expenses, profit/loss accounting, revision and completion of monthly reports Utilization of key metrics to evaluate and recommend best practices for customer service operations Branch lead and trainer for conversion to SAP software:total of 50 hours system training, 55 hours in live system training and 20 hours of local training as the instructor to date

• Leadership of associates in the day to day operation of branch location including all sales functions, facility operations and warehousing• Management of supply logistics including direct customer shipments throughout the region and stock material supply from national vendors• Management of 4 kinds of business from this location: Industrial PVF, Plumbing, Waterworks, Builder Products (Lighting)• Turned unprofitable location into regional performer within 6 months of taking position• Continually turn headline profit that exceeds company budget• Location has become highest earner (margins) in region for counter and showroom sales• Management of vendor relationships including price and volume negotiation• HR functions including hiring, termination and training of associates• Personally handle accounts for two of branches top ten customers

• Annual sales volume of $2.2 million in mechanical and industrial markets• Logistical planning of all material delivery from local warehouses as well as regional/national vendors• Account management of local and national accounts• Recognized for regional growth in mechanical and industrial markets• President’s Club Sales Team Member• Presidential Inside Sales Award Winner• Graduate of Sales Management Trainee Program

• Estimated contracts for plumbing construction up to $500,000• Value engineered and negotiated project proposals• Project meeting management and project issue resolution• Implemented new digital estimation software

• Data management for dealership business system conversion• Flat rate labor conversion for service department• Equipment sales information and serial/history tracking from initial sale