Robert Mann Email & Phone Number

United States

Duluth, GA

• Develop optimized Field Workgroup structures
• Maintain specific system set-up to support optimized work-groups
• Oversight of FTSM and other field resources that are responsible for RO system set-up
• Development of compliance guideline documentation and training of all managers and supervisors on compliance management processes and procedures including strategies to manage technician compliance
• Utilize daily monitoring reports to identify potential areas of non-compliance
• Proactively review gap analysis to identify and remediate set-up issues before SR fallout occurs

Tucker GA

Remote network support for external customersServices ranged from networked devices and desktop support to server administration and server configurationSupport for Active Directory, Virtual Private Networking, firewall and network security2nd tier support of Ricoh proprietary server solutions - enterprise and workgroupTeam escalation for all applications.

Field survey inspections for new accountsResponsible for planning, coordinating and supervising the daily operation of the Copier Services with an emphasis on professional, timely results and customer satisfaction. Install copiers to client networksMaintain tool kit, supplies, and accurate inventory for assigned territory Hire, manage, and train new Field.

Responsible for servicing photo equipmentTrained customers how to properly use photo equipmentMaintained the chemical inventory for 30 stores

Copy Technicians repair and maintain high-volume photocopiers, responding to service calls and making scheduled maintenance visits to keep copy equipment functioning properly. In addition to installing equipment and performing minor maintenance, they also diagnose problems and replace or refurbish parts.Key Results:Installed new copiers for Borgata Casino.

Service and repair high end color Canon printers and copiers at customer sites within an assigned geographic territory. The main territory for this position will be in the Ashville / Western NC area.Diagnose mechanical and system failures, using established procedures for specified products.Meet customer demands by providing efficient, responsive and.

Repair and maintain high-volume photocopiers, responding to service calls and making scheduled maintenance visits to keep copy equipment functioning properly. repair and maintain copy equipment, including photocopiers, digital multifunctional copiers, faxes, scanners and printers The Trenton Times

Supervised 40 employees in the delivery of 1,000 newspapers.Was responsible for signing up new employee contracts.Instructed new independent contractors on the delivery and collection process.Compile and review customer satisfaction surveys.

Was responsible for servicing up to 150 machines.Serviced copiers for; Marie Katzenbach School for the Deaf, and Trenton Psychiatric HospitalServiced up to five machines dailyDeveloped maintenance programs