Robert Mapes Email & Phone Number

110 Freeport Pkwy Suite 140, Coppell, TX 75019

• Subject matter expert in creating, developing, and facilitating sales presentations on closing strategies, the psychology behind sales, and customers relationships; successfully increasing franchise closing percentages.
• Led over 200 franchises to exponential monthly sales growth before playing a key role in onboarding new operations managers, teaching, training, and developing them all while continuing to manage my own franchise.
• Support over 100 assigned franchisees monthly by holding regular one on ones, sales breakouts, business plans reviews, P&L analysis along with financial forecasting (1- and 5-year growth).
• Develop and facilitate new content in sales, local/national area marketing, lead generation (organic and digital), networking, time management and productivity.
• Lead franchises to higher system utilization set forth by Home Franchise Concepts to improve growth and revenue performance by over 20% monthly.
• Analyze complex issues, lead beta/pilot programs, and deliver presentations to the Vice President of Operations, President and CEO of Home Franchise Concepts with recommendations to solve such issues as they may arise.

Miami, Florida, United States

• Developed high-quality training modules to enhance understanding for sales members with diverse learning styles.
• Managed assessment criteria, monitored progress, and adjusted training strategies in response to real-time outcomes.
• Developed, facilitated, and integrated leadership as well as team building skills while leading all high-level meetings.
• Reached client targets for sales and headcount monthly by setting goals and implementing strategies for daily execution.
• Solving complex business challenges, while improving team growth and revenue performance.
• Established business plans, metrics, and KPIs to measure effectiveness and drive continuous improvement by 30% yearly in partnership with Fortune 100 and 500 companies.

Orange County, California Area

• Led, encouraged, and developed 40-60 colleagues daily in an outside sales environment to surpass target revenue goals by 12% monthly in partnership with Fortune 100 and 500 companies.
• Established a leadership training program that created, delivered, and managed curriculum to empowered new coaches, trainers, and supervisors to master successful leadership techniques with others.
• Managed the full cycle of recruiting activities to assemble a top-tier team with high career potential.
• Coached, trained, and led diverse personnel to provide exceptional service within a competitive market.
• Ensured that each team member received adequate training on system wide products and services offered by clients to increase yearly revenue by 35%.
• Generated over $2,000,000 (10% annual increase) in new customer acquisition for clients annually and ranked #1 among 110 competing offices.

• Developed and scheduled a team of 60+ members to provide superb customer service to stakeholders and ticket holders weekly.
• Grew stakeholders’ contributions to enhance company goals, in turn increasing customer attendance and experiences.
• Prioritized workflows, streamlined operations, and implemented process enhancements that maximized team productivity.
• Maintained a comprehensive resource library that provided cross-functional company leaders with access to a diverse array of high-quality training and development materials.
• Strengthened supply chain management to improve logistics and quality of purchasing products and inventory.

Laguna Hills, California, United States

• Developed efficient workplace procedures to increase daily workflow and processes.
• Created systematic procedures increasing customer support to over 400,000 active customers.
• Designed and implemented new systems to enhance customer support across entire corporate network.
• Assigned and monitored clerical functions to provide adequate service to sales departments and customer service representatives.
• Evaluated and managed office performance against historical data to ensure new process were increase business effectiveness.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Baseball

Bachelor Of Arts - Ba, Sports Management

Activities and Societies: Baseball